(Remote) Director, Business Operations

A division of Harris; Cayenta is seeking a skilled and experienced Business Operations leader to join our team. The Director, Business Operations ensures the business unit's earnings are growing year-over-year primarily through margin management and optimized revenue operations. This role will focus both on the delivery of revenue through professional and support services, as well as the management of systems, people, and finances. The Director will work closely with the portfolio's executive leadership team to develop these departments to ensure growth in the corrections market, profitable project engagements, customer contract renewals, and employee development. Additional responsibilities may be requested as the role evolves.

This position will report to the EVP.

This remote role welcomes candidates anywhere in Canada. Up to 10% of travel within North America may be required. A valid passport/visa is needed for travel.

Salary: Up to 120K CAD

What your impact will be:

• Leads the financial aspect of the sales and marketing diligence process ensuring that all sale programs/proposals are calculated for return on investment, working capital of payments are optimized, and each transaction is reviewed to sustain/improve financial margins and contract review
• Revenue margin optimization, support the financial planning process and ensure financial compliance with the investment thesis
• Lead the partner relationships including contracts/renewals, licensing and audits
• Work with Cayenta's Executive Team on financial data analysis and assessment of ROI for internal projects and/or Initiative IRR modeling. e.g.Cloud COGS vs revenues, cloud P&L workbook
• Analyze our operational expenses outside of salaries
• Work with Cayenta's Executive Team to optimize transactional revenue
• Analyze utilization and ratio improvement opportunities
• Maintenance collections business process improvement
• Assist Executive Team with BUSR preparation
• Assist Support Teams with budget letter preparation
• Financial Data Analysis including P&L Analysis, Product Maintenance Analysis, Project Finance Analysis This includes developing analytics for each department and optimizing employee behaviour.
• Works with our controller to ensure accurate and timely reporting to Harris Corporate Finance
• Lead the best practices for Cayenta's internal PSA Tool
• Other duties as assigned by the Vice President, Professional Services

What we are looking for:

• Must have 5+ years of experience in the technology Finance industry, experience from other Constellation-based businesses considered an asset
• Experience leading teams of varying different sizes to achieve their objective
• Must have excellent written and verbal communication skills
• Prefer experience using Supply Chain Systems, CRM, Human Capital Systems, Financial Systems, and Customer Help Desk Systems
• Prefer expert proficiency with MS Excel, Powerpoint, and Project
• Ability to travel up to 10% in North America

What would make you stand out:

• Openness to learn, adapt and improvise approach
• Open dialogue communicators who are solutions-focused
• Reliable, Responsible, and Respectful
• Humble and Ego-less approach to working with others
• Appreciate data and analytics

What we can offer:

• Flexible working conditions based out of our Burnaby, BC office
• Employee Stock Ownership Program
• Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
• 3 weeks’ vacation to start
• And more!

About us:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris:

is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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