Support Engineer (Canada)

Company Description:

At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents.

We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.

As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.

In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.

Role Purpose:

The Support Engineer role maintains and builds upon current systems used by Quorum Cyber, which cover a wide range of technologies such as Jira, Sentinel, Exalate and internally developed tools.

What I Do Is:

• Proactively monitor and maintain current systems.
• Liaise with both internal teams and external clients to continuously improve the service.
• Seek out and develop/improve new opportunities which will streamline the current service.
• Support the expansion of the internal knowledge base.
• Actively work with both security and ticket management technologies.

The Skills I Need Are:

• Knowledge of and/or first-hand experience with SIEM tools such as Microsoft Sentinel.
• Knowledge of and/or first-hand experience with ticketing tools such as Jira.
• Knowledge of and/or first-hand experience in automation for SIEM / Ticketing tools.
• The ability to think clearly under pressure.
• The ability to communicate complex topics in a clear, concise and easily understandable format.
• The ability to work independently and within a team.
• Be curious and innovative around existing and new technologies.

I Know I Have Done A Great Job If:

• Positive feedback from colleagues and customers indicates that the work completed has significantly improved their efficiency and satisfaction.
• The solutions I have implemented effectively streamline the work environment for internal teams, enabling them to achieve their best outcomes.
• The systems and tools I support demonstrate increased reliability and performance, contributing to smoother operations across the organization
• I proactively identify and address potential issues before they impact users, demonstrating a strong understanding of the systems I manage.
• I collaborate effectively with team members and other departments, fostering a culture of open communication and continuous improvement.

Other Information:

You will get an excellent salary, with world class benefits.

As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.

Our commitment to Equality and Diversity:

"Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity."

We are an equal opportunity employer. We are committed to fostering an inclusive, accessible, and equitable workplace where all qualified applicants receive fair consideration. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other characteristic protected under applicable federal, provincial, or territorial human rights legislation.

The information requested below is collected to help us meet our employment equity and reporting obligations, and to support our ongoing diversity and inclusion initiatives. Providing this information is entirely voluntary. It will not be shared with hiring managers and will not be used in any hiring decision. Declining to provide this information will not affect your application in any way.