Position Summary
The Overnight Housekeeping Attendant is responsible for providing overnight housekeeping service, daily & project cleaning of the Front and Heart of House and processing of linens within the in-house laundry, generally during the hours of 10:30pm to 7:00am.
Duties and Responsibilities:
Provides daily cleaning & sanitation per standards to assigned area. This includes but is not limited to; Public Areas, Team Member Areas & Restaurants
Responds to guest requests in an empathetic and timely manner
Ensures communication of maintenance issues in a timely manner
Processes linens (Rooms, F&B, Spa or Pool) per direction or request. This includes: sorting of linens; removal and storage of stained and damaged linens; machine washing and drying; folding; storing; packing and delivering
Maintains equipment in a clean and proper working order, reporting any concerns in a timely manner
Ensures correct placement of Furniture, Fixtures, Amenities & Equipment
Provides support to Security by communicating any unusual situation or person
Provides support per the Emergency Response Plan as directed by the Overnight Duty Manager and/or Senior Leader on-site
Works overnight shifts (generally 10:30pm until 7:00am)
Recognizes and greets all guests and team members first
Provides exceptional and professional service to our guests and team members
Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
Models all Deerhurst Resort Standards while caring for the guests, co-workers, and owners
Comfortable making responsible decisions and develops recommendations for effective problem solving
Completes all other duties as assigned
Qualifications:
Guest oriented with a sincere, helpful, caring, and friendly personality
Able to work well with others
Able to take initiative within given guidelines
Pays precise attention to detail, order, and cleanliness
Has exceptional energy, flexibility, and professionalism
Enjoys offering exceptional service and meeting the needs of others
Has effective communication skills (verbal, listening, writing)
Able to use cleaning chemicals to maintain sanitation standards
Able to communicate via radio, pager, telephone, or face to face with guests and team members in a concise, clear and empathetic manner
Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
Able to maintain composure and objectivity
Able to identify problems and make recommendations for improvements
Is flexible with their schedule, able to work long hours, shift work, evenings, weekends, and holidays as business levels require
Able to move up and down stairs occasionally
Able to work outdoors in seasonal temperatures
Able to drive at night
Able to lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds
Education & Experience
Experience in Housekeeping preferred
Experience with the following equipment an asset, carpet cleaner, wet/dry vacuum, extractor, varnisher, and floor cleaners
Valid Ontario drivers license and clean driving record required
Visa Requirements: Must be eligible to work in Canada
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
DHNIGHT CLEANERS • Huntsville, ON, CA