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Manager Scheduling & Operations - Retirement Living

Manager Scheduling & Operations - Retirement Living

Support Services OfficeMarkham, ON
18 days ago
Job type
  • Quick Apply
Job description

We are Sienna Senior Living, a publicly traded company (TSX : SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors / residents and their families. Moreover, we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

What Sienna Offers : We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. In addition, we offer a number of programs and benefits that support team members’ financial, personal and professional needs :

  • A competitive salary and vacation package
  • Health & Dental benefits program
  • RRSP with employer match
  • Share Ownership and Reward Program (SOAR)
  • Employee Share Purchase Plan with company match
  • Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
  • A welcoming culture that values diversity and differing perspectives, experiences and beliefs

The position will start off as Remote, Work from Home with occasional travel to our retirement residences and head office in Markham, ON. This will be subject to change to Hybrid (3x a week at head office) in the future.

What You Will Be Doing : Reporting into Director, Workforce Management & Business Systems / Business Operations Partner, the Manager, Scheduling & Operations – Retirement Living is a critical role within our Retirement Division as it impacts the lives of our residents through the strong leadership and motivation of Sienna team members. This is an individual contributor role providing exceptional service leadership to our retirement portfolio (37 residences) who will collaborate with key stakeholders to drive the efficiency and effectiveness of our workforce management solution.

Key Responsibilities :

  • Provide project coordination support to implement and increase the adoption of the workforce management solution across the retirement portfolio
  • Oversee and lead all components of scheduling, payroll submissions, call-out, time-clocks, recruiting, onboarding, process hire and core functions within the designated systems based on a regional assignment
  • Provide coverage and act as a back up to Retirement Site Champions / Leads including being familiar with all regional scheduling, collective agreement and hiring protocol
  • Responsible for managing the completeness and accuracy of the residences’ bi-weekly payroll submissions, as well as for submitting off-cycle payroll requests to the Shared Services Team
  • Notify team members of benefits enrollment and follow up with team member who’s benefits change
  • Provide continuous training, leadership, coaching and support to the Site Champions / Leads for our retirement residences
  • Provide support to the Site Champions / Leads on all recruiting, onboarding, process hire, core and benefits
  • Provide weekly on-line training sessions to new team members on how to put in availability, time – off request, view schedule, view pay statements, PTO plans, call out process, systems navigation, surge online learning and any areas related to self-self within 1 week of hire
  • Perform other duties as assigned

    • Qualifications Required :

  • Bachelor’s degree and / or Diploma or Certificate or relevant experience
  • Experience scheduling within the health care industry is a huge bonus but not required
  • Must have a minimum of 3-5 years scheduling, time & attendance and pay administration
  • Experience with understanding collective bargaining agreements (CBAs)
  • Proficiency with MS Office, Outlook, Word and Excel
  • Must demonstrate leadership experience in client centric communication
  • Ability to coach, mentor and manage a team
  • Exceptional problem solving, analytical, strategic and critical thinking skills
  • Excellent interpersonal, verbal and presentation skills
  • Demonstrated organizational and time management skills and ability to prioritize tasks in a complex, fast-paced environment
  • Demonstrated attention to detail in day-to-day work with a focus on quality of work, accuracy and service
  • Experience working with different levels of management and operations
  • Effective verbal and written English communication skills

    • What you need to know :

  • Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
  • You must be legally eligible to work in Canada or have a valid work / study permit
  • You must successfully pass a Criminal Check

    • Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.