Billing Compliance Specialist

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.

S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Reporting to the Supervisor, Billing Compliance and Manager, Billing Compliance, the Billing Compliance Specialist is responsible for assisting in all phases of intake and client billing requirements.

This is a detail-oriented position with an emphasis on tenacity, time management / organizational skills, technical tasks and interpersonal skills.

Major Responsibilities :

• Determine appropriate rates to use on client and / or matter to ensure they are consistent with engagement letters or previously negotiated agreements
• Ensure accurate and timely set up and maintenance of client / matter rates and budgets in both the accounting system and 3rd party ebilling platforms, as well as special fee arrangements in a Rates Database
• Liaise with clients on rate submissions through 3rd party ebilling platforms and resolve outstanding issues regarding same
• Implement Client Rate Renewals
• Apply approved changes to timekeeper rates throughout the year
• Liaise with Pricing and Legal Project Management team to obtain new rates and client / matter agreements and ensure submission is completed prior to deadline
• Expert in rates management structures in Aderant that supports the billing process and provides guidance to the Billing and e-Billing team
• Respond to routine questions and provide information regarding rates and special fee arrangements
• Maintain and update training documentation and recordings pertinent to administration of billing rate and special fee arrangements
• Communicate and interact effectively with peers, management, external vendors, and contacts at all levels of the organization
• Participates in department projects as assigned

Position Requirements

Education and Experience

The position requires a College diploma or University Degree specializing in a business discipline, and a minimum of three years of relevant experience.

Prior work experience in finance / billing / project management function within the legal or professional services industry is preferred.

An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

• Exceptional attention to detail, efficient and organized
• Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
• Proficient in MS Office product suite which includes a strong working knowledge of Outlook, Excel, and Word
• Highly analytical problem solver and mastery of advanced data functions (pivots, vlooks, formulas, etc.)
• Knowledge of SQL would be an asset but not required
• Experience with eBilling platforms (e.g. Legal Tracker, CounselLink, TyMetrix, etc.)
• Experience with Accounting System, Aderant or Elite
• Comfort with synthesizing large data sets, sourced from differing systems
• Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization
• Proactive approach to work, with mindset of continuous innovation and improvements

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies.

Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.

Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

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