Dispatch Coordinator

About the Role

We are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first impression while technicians are scheduled effectively to support productivity, satisfaction, and company growth.

This is a permanent full time onsite position working from the Vancouver Downtown office and available for immediate start.

Key Responsibilities

Customer Service

• Answer 150–200 incoming calls per week and manage online scheduling requests.
• Deliver an exceptional first impression with empathy, professionalism, and enthusiasm.
• Schedule service calls in the company CRM, confirm payment methods, and explain Upfront Pricing.
• Track advertising sources for marketing insights.
• Conduct follow-up calls, handle complaints, and build long-term customer trust.

Dispatch

Sales & Outbound Growth

Qualifications & Experience

Training & Growth Opportunities

How to Apply

If this sounds like the right fit for you, we’d love to hear from you.

Please submit your resume and a brief introduction outlining your experience.