A career as a Collections Officer, Bilingual in the team of One Equipment at National Bank is to act as a customer-first professional who has a great approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties. This job allows you to have a positive impact on the organization through your critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.
You can work from either our Winnipeg or Montreal office, depending on which one is closer to where you live.
Your job
• Respond to customer inquiries and concerns
• Secure payments in a professional, equitable and timely manner
• Work in partnership with clients to resolve disputes and negotiate the best possible solutions
• Exercise discretion and respect the confidentiality of all customers and vendor transactions
• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)
Your team
Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration. Our team stands out for its delivery of amazing client experience and commitment to providing unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.
Basic requirements
• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
• Ability to accurately set up and clearly document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
• Intermediate in MS Office and the ability to quickly learn other applications and programs.
• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.
#NBCMB
Languages: English, FrenchClient Education Communication Debt Collection Emotional Intelligence Information Analysis Negotiation Teamwork Client-focused Empathy Learning Agility Standards Compliance Listening Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
Collections Officer, Bilingual • Winnipeg, Manitoba
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Tarificateur(trice) bilingue principal(e).Le (la) tarificateur(trice) principal(e) assure la rentabilité de la société par le biais de résultats favorables au chapitre de la mortalité en examinant ... Show more
Full Time Positions Available! French Bilingual Collection/Banking Call Center Openings! Remote! Work from home.Are you fluent in both French & English? Do you have experience working in collection... Show more
Tarificateur(trice) bilingue principal(e).Le (la) tarificateur(trice) principal(e) assure la rentabilité de la société par le biais de résultats favorables au chapitre de la mortalité en examinant ... Show more
A leading auction company is seeking a Collections Account Manager - Bilingual (Spanish) to manage early-stage collections on various accounts.The ideal candidate will have 5 years of collections e... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i... Show more
Join the frontier of AI innovation as a Remote Data Collection Specialist.Record and annotate professional software workflows to enhance AI model performance through critical data insights.This con... Show more
Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more
BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more
A Customs Brokerage and Third-Party Logistics firm is seeking a Credit Collections Specialist in Toronto.You will be responsible for evaluating credit limits and collecting outstanding receivables.... Show more
Join a rewarding work-from-home position as a Data Collection Officer.This role is perfect for diverse professionals seeking flexible part-time or full-time work.No prior experience is necessary, o... Show more
A remote billing services company in Montreal is seeking a Billing Representative to manage invoicing, collection, and customer service tasks.The role involves validating deliveries, processing pay... Show more
Elevate your career with CPKC as a Collections Management Analyst, where you'll ensure timely receivables collection and build robust client relations.Focus your skills on addressing customer conce... Show more
A leading staffing agency is seeking a Full-time Bilingual French Collections Representative in Toronto.This permanent role offers remote work and may transition to a hybrid model.Responsible for i... Show more
A leading auction company is seeking a Collections Account Manager - Bilingual (Spanish) to manage early-stage collections on various accounts.The ideal candidate will have 5 years of collections e... Show more
Sourcing Analyst @ TELUS Digital AI Data Solutions | Strategic Sourcing, CRM.Audio Data Collection Project!.We are seeking speaking individuals to participate in a conversational data collection pr... Show more
Become a key player at Border Brokers as a Customs Compliance Specialist in Winnipeg, MB.This full-time role leads to the Director of Compliance position, promoting your career growth.Border Broker... Show more
Step into real estate as a Sales Representative with a focus on customer service.We are looking for dynamic individuals to enhance client relationships and drive sales success.This role is ideal fo... Show more
