Technical support technician - electromechanics
Agence de Placement SynergieBoucherville, QC, CA30+ days ago
Job type
- Permanent
Job descriptionHold a diploma in electromechanics (DEP, DEC) Have 2 years of experience in technical support for technical parts Have 2 years of experience in customer service Master French and English (oral and written) in order to respond to customers from Canada and the United States Have a dynamic attitude Demonstrate autonomy, reliability and interpersonal skills with customers Problem-solving skills, versatility Master the office suite (Word, Excel, Outlook) and knowledge of SAP (an asset) Have a sense of organization Love to learn
You have strong communication skills and are a person recognized for your excellent customer service, this is your future employer!
Challenges and opportunities for long-term growth! Group insurance! RRSP! Office activities! Professional and dynamic team!
Responsibilities :
- Provide high-quality technical support in English and French to customers across Canada and the United States, either by email and by phone on parts and various machines (dishwashers, ovens, refrigerators, etc.)
- Diagnose mechanical and electrical problems
- Enter parts orders into the computer system
- Gather essential information to facilitate the production of work orders for service partners
- Ensure the rapid shipment of necessary parts and provide documentation as needed
- Find solutions to resolve problematic situations
Required skills
Work location : Boucherville
Schedule : 8 : 30 a.m. to 5 p.m.
Software(s) : Word, Excel, Outlook, SAP