Transact System Engineer

About Haventree Bank

Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Position Summary :

Reporting to the Principal Engineer The System Engineer is responsible for managing and supporting Temenos environments across Development QA UAT and Production. This role involves ensuring system stability performance and security while coordinating with internal teams and Temenos for configuration patching and environment refresh activities. The engineer will monitor system health optimize COB (Close of Business) processes and proactively address performance issues. Additionally the engineer will handle user access management participate in reconciliation processes for data integrity and ensure smooth coordination across business QA and development teams for timely delivery and system reliability.

Major Duties & Responsibilities :

• Assist in maintaining Temenos environments across Development QA UAT and Production.
• Support configuration patching and environment refreshactivities in coordination with internal teams and Temenos.
• Monitor system health and escalate performance issues proactively.
• Participate in COB (Close of Business) optimizationefforts; monitor COB execution and follow up with Temenos in case of failures.
• Coordinate with Temenos to investigate and resolve PACS-related issues; assign appropriate priority levels and ensure timely follow-ups.
• Triaging incoming support tickets categorizing issues and ensuring timely resolution or escalation.
• Use ticketing tools such as JIRAto manage incidents changes and service requests.
• Manage user access and basic security configurations.
• Document procedures and support change and incident managementprocesses.
• Provide Production Supportincluding issue triage resolution coordination and stakeholder communication.
• Support QA and UAT testing cycles including environment readiness defect triaging and test coordination.
• Coordinate with stakeholders across business QA and development teams to ensure smooth delivery and support.
• Participate in reconciliation processesto validate data integrity across systems.
• Create deployment packagesfrom the Development environment and manage versioning.
• Prepare release notesand maintain documentation for each release cycle.
• Ensure smooth release managementfrom Development through to Production including coordination with all relevant stakeholders.

Qualifications & Experience :

Degrees Diplomas & Certifications :

Years and Range of Experience Required to Perform the Job :

While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.

#LI-CW1

#LI-Hybrid

Required Experience :

IC

Key Skills

VMware,System Design,Computer Networking,PowerShell,Microsoft Windows Server,Windows,Systems Engineering,AWS,Requirements Management,Linux,SAN,Dns

Employment Type : Full-Time

Experience : years

Vacancy : 1