Operations Manager

Job Description

Grantek Systems Integration is seeking an experienced Operations Manager to lead and inspire a multidisciplinary team, ensuring the successful execution of projects and exceptional client service. This role is hands-on throughout the project lifecycle, including sales, execution, and management. The ideal candidate will have strong leadership abilities, a customer-focused mindset, and a drive for continuous improvement. You will be responsible for project delivery, team performance, financial oversight, and supporting business growth initiatives.

Key Responsibilities:

• Lead and manage project teams to ensure efficient execution, high-quality work, and achievement of chargeability targets.

• Drive outstanding customer experiences by building strong client relationships and addressing their needs proactively.

• Support proposal development and contribute to securing new business opportunities.

• Foster a culture of continuous improvement, innovation, and operational excellence.

• Mentor and develop direct reports, conducting regular performance reviews and professional development planning.

• Promote a positive and collaborative work environment, aligning with company strategy and decision-making processes.

• Stay updated on industry trends, emerging technologies, and best practices to enhance service offerings.

• Engage in strategic planning and decision-making alongside the District Leader.

• Travel up to 10% outside the district as required.

Qualifications

Must-Haves:

• At least 8 years of experience in operations or sales within a technical or engineering-driven industry.

• Proficiency in project management methodologies (PMM), sales processes, and engineering design principles.

• Demonstrated leadership of cross-functional technical teams.

• Experience with project financials and P&L oversight.

• Strong leadership, problem-solving, and decision-making abilities.

• Excellent communication skills and the ability to inspire and mentor teams.

• Customer-centric approach with a focus on delivering high-quality service.

• Business acumen with the ability to think strategically and take calculated risks.

Additional Information

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included. To ensure a fair and consistent hiring process, applications are reviewed through a blend of thoughtful human evaluation and trusted AI-assisted tools.

This role is being posted to fill an existing vacancy within the team.