Business Development Manager, Mega Projects

Overview

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The Applications Business Development Manager (BDM) will be responsible for assisting end users, contractors, and engineers with specification development, system design and product selection assistance, and field technical support for Hydronic Cooling, Process Water, and HVAC applications and their associated plumbing / HVAC systems in Commercial and Industrial market segments and Data Center, EV Battery, and Semiconductor verticals. The BDM will also provide classroom and field training to support accurate product selection, installation and operation. This position is remote and, due to travel, should be based near a major airport.

This position reports to the National Sales Manager, Mega Projects. This role is remote and based in Canada.

Responsibilities

• Provide day-to-day technical field support and troubleshooting for Hydronic Cooling, Process Water, Technical Water, Facility Water & HVAC applications and their associated plumbing systems in Commercial and Industrial market segments and Data Center, Semiconductor, EV Battery.
• Provide technical guidance, training, and field assistance for installation, commissioning, operation and field repair.
• Offer hands-on technical support and guidance to sales agents, end-users, engineering firms, and contractors regarding product selection and the creation of technical / master specifications that call out Watts products and solutions.
• Develop long-term relationships with end-users, customers, contractors, engineers, EPCs / GCs to drive demand creation and brand preference.
• Create and deliver classroom and hands-on training programs for end users, contractors, engineers, and sales agents related to device specification, selection, installation, use, and troubleshooting, including counter training for wholesale channel partners.
• Develop deep understanding of industry and local / national plumbing codes governing Watts products in Hydronic Cooling, Process Water, and HVAC applications and their related systems.
• Attend Industry Standards Committees, Trade Shows, and other key events as required to represent Watts and its products.
• Understand customer needs by market segment and the competitive landscape.
• Provide input to marketing, product management, and engineering to support new product development and services offering.
• Be the voice of the customer and promote a customer-centric mindset.
• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery.
• Suggest process improvements to enhance quality and on-time delivery.
• Collaborate with the National Sales Manager, Watts Sales team, agent network, and channel partners to strengthen Watts Water Technologies’ market position.

Required Qualifications

General Applicable Company Competencies

Working Conditions

Remote work in an office environment with possible travel to the North Andover, MA location for meetings, trainings, or as required by Company management.

Physical Requirements

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours / conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

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