Business Development Manager, Mega Projects

Overview

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The Applications Business Development Manager (BDM) will be responsible for assisting end users, contractors, and engineers with specification development, system design and product selection assistance, and field technical support for Hydronic Cooling, Process Water, and HVAC applications and their associated plumbing/HVAC systems in Commercial and Industrial market segments and Data Center, EV Battery, and Semiconductor verticals. The BDM will also provide classroom and field training to support accurate product selection, installation and operation. This position is remote and, due to travel, should be based near a major airport.

This position reports to the National Sales Manager, Mega Projects. This role is remote and based in Canada.

Responsibilities

• Provide day-to-day technical field support and troubleshooting for Hydronic Cooling, Process Water, Technical Water, Facility Water & HVAC applications and their associated plumbing systems in Commercial and Industrial market segments and Data Center, Semiconductor, EV Battery.
• Provide technical guidance, training, and field assistance for installation, commissioning, operation and field repair.
• Offer hands-on technical support and guidance to sales agents, end-users, engineering firms, and contractors regarding product selection and the creation of technical/master specifications that call out Watts products and solutions.
• Develop long-term relationships with end-users, customers, contractors, engineers, EPCs/GCs to drive demand creation and brand preference.
• Create and deliver classroom and hands-on training programs for end users, contractors, engineers, and sales agents related to device specification, selection, installation, use, and troubleshooting, including counter training for wholesale channel partners.
• Develop deep understanding of industry and local/national plumbing codes governing Watts products in Hydronic Cooling, Process Water, and HVAC applications and their related systems.
• Attend Industry Standards Committees, Trade Shows, and other key events as required to represent Watts and its products.
• Understand customer needs by market segment and the competitive landscape.
• Provide input to marketing, product management, and engineering to support new product development and services offering.
• Be the voice of the customer and promote a customer-centric mindset.
• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery.
• Suggest process improvements to enhance quality and on-time delivery.
• Collaborate with the National Sales Manager, Watts Sales team, agent network, and channel partners to strengthen Watts Water Technologies’ market position.

Required Qualifications

• Extensive Sales & Industry Experience: minimum of 7 years in technical and field sales, including at least 3 years in the flow control industry with expertise in valves, actuation, fluid mechanics, and engineered solutions across commercial, industrial, and infrastructure sectors.
• Technical Knowledge: Strong understanding of hydronic cooling, HVAC systems, process piping, and valve applications within plumbing and industrial environments.
• Project & Sales Cycle Management: Proven success navigating complex sales cycles, procurement processes, and leading cross-functional project execution.
• Leadership & Collaboration: Demonstrated leadership in driving results, managing teams, resolving conflicts, and influencing stakeholders at all organizational levels.
• Communication & Interpersonal Skills: Excellent written, verbal, and presentation abilities with a customer-centric mindset and advanced negotiation skills.
• Operational Strengths: Highly organized, detail-oriented, and self-motivated with strong time management and problem-solving capabilities.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

Remote work in an office environment with possible travel to the North Andover, MA location for meetings, trainings, or as required by Company management.

Physical Requirements

• Ability to remain seated/standing at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours/conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.