Job Description
Bilingual Service Desk Specialist — Remote
Our client, a leader in the insurance industry, has two open roles on their Advisor Technology Support (ATS) team. This team is a key part of a global service desk, providing critical technical support to advisors and their teams across Canada. If you thrive in a fast-paced, client-focused environment, enjoy solving technical challenges, and are passionate about delivering exceptional service, this opportunity could be the perfect fit for you.
The role offers flexibility with remote work options and opportunities for growth within a collaborative and supportive team setting.
What is in it for you :
- Salaried : $26.21 per hour.
- 6-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Schedule : Monday to Friday rotational shifts (8 am to 8 pm EST).
- Enjoy the flexibility of remote work, with occasional in-office days.
- Join a passionate and inclusive team of professionals.
Responsibilities :
Serve as the first point of contact for technical support, addressing IT issues for internal stakeholders.Troubleshoot and resolve hardware, software, operating system, and connectivity issues, including Windows 10 and peripheral devices.Provide solutions through proactive problem-solving, utilizing the knowledge base and team support.Escalate complex technical issues to specialized teams when necessary, ensuring timely follow-up and communication with clients.Document call details to contribute to knowledge base improvements and track resolutions.Identify opportunities to streamline tasks, enhancing efficiency for the team and clients.Participate in special projects and collaborate with Tier 2 support staff as needed.What you will need to succeed :
Technical experience with Windows 10 operating systems, including end-user support.Strong understanding of computer hardware, peripherals (printers, routers, docking stations), and connectivity tools (VPN, Remote Desktop, TCP / IP).Experience in IT support, technical troubleshooting, or call center environments.Strong problem-solving and analytical skills with the ability to multi-task effectively.Excellent interpersonal and communication skills with a client-focused mindset.Bilingual in English and French to support clients in both languages.Excellent written and verbal communication skills.Ability to excel in a fast-paced, team-oriented environment.Familiarity with ServiceNow, Active Directory, or similar tools is considered an asset.Willingness to participate in ongoing training and coaching to improve technical proficiency and client support skills.Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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