Business Information Technology Solutions Leader

Within the context of a client- and family-centered model of care and in accordance with the Mission Vision Values and strategic directions of Providence Health Care (PHC) this position promotes a safe respectful and civil working environment for patients residents families visitors and staff.

The Leader Business IT Solutions (BITS) plays a pivotal role in advancing PHCs business systems and digital initiatives. Reporting to the Director CMO & BITS the Leader ensures the consistent application of policies processes and systems that drive value mitigate risk and enhance performance across PHC. Through oversight of product ownership project delivery and tier-1 support this role is a change agent for technology adoption and business transformation initiatives.

This position partners closely with internal programs provincial service providers (e.g. PDHIS/PHSA) and vendors to prioritize projects manage the full lifecycle of business applications and develop organizational standards tools and education that support best practices in business systems management.

The Leader provides leadership and management for a multidisciplinary team of project managers product owners and support specialists. The Leader offers mentorship and guidance ensures consistency in work quality and removes blockers to successful service delivery.

As a member of the Business IT Solutions department the Leader participates respectfully and productively provides and accepts thoughtful counsel and champions excellence at every level.

Education Training and Experience:

• A level of education training and experience equivalent to a Masters degree in a related discipline such as Information Technology Business Administration or Health Administration is required.
• Seven (7) to ten (10) years of progressive leadership experience in IT enterprise systems or digital transformation preferably in a multi-site or public-sector environment.
• Certifications such as PMP PRINCE2 Agile/Scrum or ITIL are preferred.
• Experience with provincial shared-service models (e.g. PDHIS PHSA) considered an asset.

Skills and Abilities:

• Systems & Technology Expertise: Strong knowledge of enterprise application management product ownership and IT governance.
• Strategic Thinking & Analysis: Proven ability to translate trends into actionable strategies and business cases.
• Project & Change Management: Skilled in managing multiple priorities using recognized methodologies and guiding organizational change.
• Leadership & Collaboration: Demonstrated ability to mentor staff and build cross-functional relationships.
• Communication & Negotiation: Excellent verbal and written skills able to convey complex information clearly.
• Organizational & Technical Proficiency: Strong organizational skills; proficiency in Microsoft Office JIRA SharePoint and related tools.
• Adaptability & Innovation: Creative flexible and proactive in meeting client needs within policy and legislative constraints.
• Equity & Inclusion: Commitment to equity diversity inclusion and Indigenous-wise practices.
  
  

• A competitive salary: The salary range for this position is $54.16 - $77.86 per hour depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Hybrid work opportunity.

Your Day to Day:

Strategic Systems Management & Digital Transformation

1. Lead the development and execution of system roadmaps aligned with PHC priorities and provincial digital health strategies.
2. Oversee product ownership for enterprise applications (e.g. HR Finance Supply Chain Contract Management Data Analytics).
3. Influence provincial initiatives to ensure PHCs operational needs are met.
   
   Internal Client Partnership & Stakeholder Engagement
   
   
4. Collaborate with departments to ensure technology solutions are fully leveraged for operational excellence.
5. Develop adoption and change-management strategies to maximize value and minimize disruption.
6. Provide education and tools for internal clients to navigate system functionality reports and budgeting processes.
   
   Process Improvement & Policy Development
   
   
7. Identify trends and gaps; develop solutions to improve efficiency compliance and user experience.
8. Lead creation and refinement of governance frameworks templates policies and procedures for business systems.
9. Recommend and implement systems supporting lifecycle cost analysis automation and regulatory compliance.
   
   Performance Monitoring & Reporting
   
   
10. Establish performance criteria and monitor outcomes for systems and vendors.
11. Track and report on budgets service levels adoption metrics and project outcomes.
12. Maintain accurate records through SharePoint and related platforms.
    
    Leadership & Team Management
    
    
13. Provide coaching mentorship and day-to-day oversight to staff clarifying priorities and resolving issues.
14. Conduct regular check-ins personal development plans and annual performance evaluations.
15. Manage staffing requirements hiring work assignments performance management and terminations.
16. Foster a collaborative respectful and innovative team environment.
    
    Financial Management
    
    
17. Develop and manage operating and capital budgets forecasts and variance reporting for assigned portfolios.
18. Prepare business cases or briefing notes for investments that enhance efficiency or reduce risk.
19. Perform other related duties as assigned.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence living our Mission Vision and Values means providing British Columbians with compassionate socially just exceptional and innovative care every day.

From our humble roots 129 years ago Providence has grown into globally renowned research teaching and care organization. As individuals within a mission-driven organization we choose to be part of Providence Health Care because we value the organizations long commitment to social justice and compassionate care and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.