Retail Representative

Overview

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, and the promises we deliver – it’s all possible because of our people. Whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Hours of work : Tuesday – Friday 11 : 00 AM – 7 : 00 PM (30 min unpaid break), Saturday 11 : 00 AM – 4 : 00 PM. Monday as required, also covering Kelowna Depot. Flexibility required.

Location : 2011 Harvey Ave Road, Kelowna, BC.

Customer Service Orientation

• Serve customers in the most efficient and courteous manner on the telephone and in person; up‑sell and cross‑sell corporate products and services.
• Handle customer complaints and inquiries; problem‑solve.
• Work to resolve shipment problems.
• Work to resolve equipment and technology challenges.
• Collaborate with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service.
• Build and maintain positive relationships with customers, vendors, building tenants and key contacts.
• Assist customers with shipping details and account challenges.
• Load, scan, log and call resolution freight.
• Perform cash reconciliation, deposits, key control.

Responsibilities

Legal and Employment Information

Purolator is an equal‑opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. Personal information is used solely for recruitment and managed in accordance with privacy legislation. To apply, visit our Careers Page.

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