Natural Health Product Specialist

Signature Supplements Inc. is actively seeking a talented Natural Health Product Specialist to adeptly manage customer relationships and play a key role in our company's development, innovation, and marketing activities.

The ideal candidate has a naturopathic and / or supplement background, bringing both knowledge and passion for the health and wellness of others.

As the successful candidate, you will be highly organized with exceptional communication skills and a tremendous attention to detail in a fast-paced working environment.

Responsibilities

Account Management & Customer Service Team :

• Input and verify sales orders in QuickBooks, handling exceptions and special notes with accuracy.
• Prepare and verify custom formula estimates.
• Prepare order forms for customers, addressing their individual needs.
• Educate existing customers on Signature policies and promptly handle more complex inquiries.
• Proactively manage backordered products, creating and following up on their status.
• Efficiently handle emails and phone calls, providing timely and insightful responses.
• Equip customers with resources like datasheets to answer product-related questions.
• Assist the Customer Service Team during high-demand periods or staff shortages.

Customer Relationships Management :

• Spearhead the onboarding process for new customers, guiding them through Signature's introduction, website navigation, and agreements.
• Facilitate account setup for new customers.
• Collaborate on implementing a VIP customer program with discount tiers, evaluating customer discounts based on purchasing volumes.
• Generate customer sales reports, offering valuable insights and recommendations for account growth.
• Assess ordering frequency and volumes to forecast customer needs.
• Collaborate on acquiring new accounts, contributing to strategic approaches.

Product Development and Innovation :

• Knowledgeable on industry trends.
• Contribute to the creation of marketing materials, including data sheets, newsletters, and social media content.
• Participate in sponsorship programs and tradeshows to enhance brand visibility.
• Engage in marketing strategy discussions and actively contribute to executing initiatives.

Qualifications

• Excellent communication skills both written and oral.
• Well-organized with high level of attention to detail.
• Strong Word, Excel and PowerPoint experience would be an asset, as well as experience with Quickbooks.
• A background in Naturopathic Medicine or Natural Nutrition, with knowledge about natural health products and supplements would be considered a tremendous asset.
• Excellent collaboration, organizational, time management, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.

This is a full time (40 hours / week) permanent opportunity with two (2) weeks’ vacation per year along with comprehensive employee benefits including personal days, medical coverage, and a Group Savings Plan.

To be considered for this opportunity, please submit your resume and cover letter to [email protected] with the subject line Natural Health Product Specialist’.