MD Quality Assurance Specialist

ATTENTION : This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.

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Position Highlights

To review the performance and quality of estimating work of vehicle repair facilities and suppliers to ensure customers receive efficient cost-effective repairs that meet the highest industry standards for safe and effective repairs.

Position Requirements

Knowledge / Technical Skills

• of the relevant acts and regulations as they pertain to estimating personal vehicles
• of the principles standards and techniques of assessing damage and estimating repair / replace costs on personal vehicles
• of quality assurance standards procedures and policies
• of the relevant department and corporate policies procedures guidelines and other reference materials pertaining to personal lines estimating
• of the relevant computer programs databases desktop applications and the internet
• of current standards and trends in personal vehicle repair techniques and technology

Analytical / Problem Solving Skills

Communication / Interpersonal Skills

Organizational Skills

Physical / Concentration Ability

Leadership Skills

Work Environment

Must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA).

The above requirements would typically be acquired through achievement of a diploma or certificate in a related field (e.g. automotive technician program) and a relevant trade ticket plus several years experience estimating vehicles or an equivalent combination of education and experience.

Licensing / Accreditation due to the specific nature of the work the following must be held :

Position Responsibilities

Quality Assurance Audits

Conducts and completes QA reviews of vehicle estimates and technically complex material damage claims within a designated portfolio of suppliers and vendors that are part of the Collision Repair Program. Reviews individual paid claims and compares estimates completed by suppliers to identify and validate discrepancies and ensure adherence to MD program guide policies and procedures. Completes audit QA forms to document compliance work and adjust estimates as required; contacts supplier explains adjustment and adjusts the claim payment. Determine estimate adjustments realized through the Supplier Performance Management closed file audit and dispute process

Customer Service & Vendor Relations

Builds effective relationships with repair facilities in order to influence and encourage positive behaviours with the ultimate goal of ensuring compliance with repair procedures and meeting performance standards to ensure safe and proper repairs. Interacts electronically by phone and in person with customers suppliers and repair shops providing informative estimating information and resolving customer concerns or issues. Communicates with repair facilities on sensitive issues such as professional standards of service repair procedures and methods of improvement.

Vendor Support

Provides support during rotational visits to supplier / repair shops addressing matters related to personal vehicle estimates repair techniques and solutions based on technical expertise and compliance with policies procedures best practice in vehicle repair techniques.

Technical Expertise

May act as technical resource to ICBC staff providing guidance support and training to adjusters and others.

About us :

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. Checkout our ICBC Year in Review 2025to learn more about what weve accomplished! If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Work arrangements defined :

#IND1

Required Experience :

IC

Key Skills

Invoicing,Information Technology Sales,IT Support,Audio Visual,Database Administration

Employment Type : Full Time

Experience : years

Vacancy : 1