dispatcher, tow trucks

Education

• No degree, certificate or diploma

Work setting

• Urban area
• Retail business
• Transportation

Tasks

• Light cleaning duties
• Maintain work records and logs
• Perform general office duties
• Provide customer service
• Advise vehicle operators of traffic and other problems
• Dispatch personnel according to schedules and work orders
• Dispatch personnel as required by emergency situations
• Operate radio equipment
• Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
• Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Computer and technology knowledge

• Dispatch management service software
• Mapping and data visualization software
• Electronic mail
• Electronic scheduler
• Operate GPS (Global Positioning System) and other navigation equipment
• Spreadsheet
• Switchboard 1-25 lines
• Internet
• MS Windows

Service experience

• Snow removal
• Tow truck
• Trucking

Security and safety

• Criminal record check
• Bondable

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Do you currently reside in proximity to the advertised location?

Experience

• Will train

Health benefits

• Dental plan
• Disability benefits
• Health care plan