Service Manager

BrandtInnisfil, CA

30+ days ago

Job description

Brandt is currently seeking a Service Manager for our Barrie, ON Peterbilt location.

The Service Manager will be responsible for managing the sales and delivery of heavy-duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy-duty mechanics.

Duties & Responsibilities

Managing service workflow
Enforcing standards, policies, and reporting practices are followed to establish standards
Development and management of the Service Department budget to meet financial and operational goals
Preparing quotes for customer work orders; opening & closing work orders
Inspect / operate customer equipment as part of resolving concerns / diagnostics
Monitor service revenue and expenses monthly
Ensure work is performed according to established safety and industry standards
Reviewing employee performance against goals on an ongoing basis
Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

LI-onsite

Required Skills

Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels

Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others

Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment

Must be proficient in using work-related desktop applications and web-based productivity applications

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently

A recent driver's abstract will be required

Required Experience

Demonstrates a strong commitment to occupational health and safety

5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management / supervisory experience in the heavy duty equipment industry

Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership

Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals

Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

Discover The Brandt Advantage

When you work for Brandt, we work for you. It’s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.