Travel Advisor

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The Opportunity

• Meet revenue and performance targets.

• Maintain and or obtain certifications (e.g. ACTA CLIA supplier programs CTC).

• Meet with clients to understand their travel preferences budget timelines and expectations. Ask detailed questions to tailor recommendations (e.g. accessibility needs travel style preferred suppliers).

• Research destinations accommodations transportation options and experiences that align with client needs.

• Stay up to date on travel trends supplier offerings and industry changes.

• Prepare accurate travel quotes and customizable itineraries.

• Present options clearly highlighting differences in price value and inclusions.

• Book flights hotels tours cruises insurance and transportation.

• Ensure accuracy of traveler details loyalty numbers special requests and documentation requirements.

• Work directly with tour operators cruise lines airlines and hotel partners.

• Resolve issues such as availability rooming upgrades or special accommodations.

• Advise clients on passports visas vaccination requirements and travel insurance.

• Ensure all bookings comply with industry regulations and agency policies.

• Address client questions predeparture during travel and posttravel.

• Troubleshoot issues such as delays cancellations or disruptions.

• Develop lasting client relationships through personalized service.

• Maintain a client database follow up after trips and encourage future bookings.

• Promote travel products through social media newsletters and events.

• Grow a personal book of business through referrals and community engagement.

• Participate in webinars FAM trips and training to stay current on destinations and suppliers some of which occurs outside regular business hours.

• Hold CTC / CTM certification. Not required but is considered a strong asset.
• If you do not hold either certification willingness to earn is required.
• Prior experience in the service and hospitality industry preferably in hotels or a business in the tourism sector.
• Communication is your thing; you are a keen listener and can deliver a message clearly and succinctly.
• Experience working with a revenue target not required but considered an asset
• Experience providing advisory and/or consultation services.
• Experience with relationship development.
• You embrace technology and are excited to learn new and travel specific programs.
• You possess a basic or advanced knowledge of travel through personal experiences.

CAA Atlantic

At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.

If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.