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IT Technician

IT Technician

Kruger Inc.Kamloops, BC, CA
30+ days ago
Salary
CA$77,500.00 yearly
Job description

POSITION OVERVIEW

Reporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He / she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He / she shares information with several members of the IT team.

REPORTING RELATIONSHIPS

The Technician TI reports directly to the IT Site Coordinator of the site.

RESPONSIBILITIES & ACCOUNTABILITIES

  • Works with the IT Site Coordinator and other departments to implement a successful IT plan.
  • Assists in the implementation of the IT plan and trains the individuals who will need to use it.
  • Diagnoses issues when computers or other technologies are not working as they should.
  • Assist the IT Site Coordinator with multiple internal and external (vendors) to assist with patching and vulnerability remediation
  • Assists with maintenance of computers and other forms of technology.
  • Maintains the knowledge base in the ITSM.
  • Fosters a customer-centric culture i.e., doing what is necessary to resolve customer issues.
  • Accepts and acts on customer feedback to improve the products and services we deliver.
  • Pays attention to all customer requests to build trust and confidence in our support capabilities.
  • Good attention to detail matched with a keen sense of discovery and investigation.
  • Maintain site assets inventory system.
  • Any other duties as directed by the IT Site Coordinator or Senior Manager, Service Desk.
  • Schedule is on 7-hour shift, Monday to Friday with on-call on a rotational schedule

QUALIFICATIONS

  • A diploma in a recognized post-secondary program in computer technology.
  • IT related certifications and / or Project Management are an asset.

    • EXPERIENCE

  • Minimum three (3) years' experience in support-related experience dealing with customers (in technical support environment).
  • Experience diagnosing, troubleshooting and repairing technical issues.
  • Experience communicating with and working with third-party vendor support (ie. Software issues).
  • Familiarity with technical support tools, techniques, and IT services technology.
  • Experience in a customer or client facing role.
  • Excellent level knowledge and hands-on experience with the following :

    • oDesktop equipment

    oWindows 2012 Server and above

    oWindows 7 and above

    oOffice 2013 and above including 365

    oActive Directory

  • Basic Working knowledge on network technologies (LAN, WAN, WiFi, DNS, TCP / IP, SNMP, DHCP).
  • Experience in cybersecurity is an asset.
  • Proficient in MS Excel, MS Word, MS Visio, MS Projects and MS Teams.

    • SKILLS AND ABILITIES

  • Ability to understand and navigate in multiple different technologies.
  • Ability to interact with technical and non-technical people.
  • Solution-driven with an excellent customer focus and able to adapt quickly to change in business priorities.
  • Good analytical / problem solving skills.
  • Having organizational skills combined with the ability to prioritize multiple-concurrent tasks and demands.

    • LANGUAGE

  • Excellent interpersonal skills combined with strong spoken and written communication skills in English.