Lead Digital Product Manager

Job Summary

Job Description

What Is The Opportunity?

The Digital Platform Engineering team has a momentous task before it; to own, manage, run, and support mission critical products, services, and platforms underpinning Digital Channels including Online Banking, Mobile Banking, Direct Investment, ATM technology, Branch technology, and emerging API ecosystem(s). This role aims to productize the technology that enables the aforementioned channels - putting the client and business stakeholder first; while taking cost, logistics, support model, and market pressures into account.

What Will You Do?

Evaluate processes and resources to identify potential limitations in product - modifying designs to maximize client adoption and product quality

Gather internal and external feedback to identify potential new products or improvements to existing products

Use a plethora of tools to develop needs for new products or for revisions to existing products; tracking the status of projects from inception to production release

Generate processes and plans to measure product quality and evaluate results to identify deficiencies; adjusting to client's and business needs and requirements as needed

Align with business leadership across P&CB (Private and Commercial Banking) to understand roadmaps with aim of aligning technology as an enabler

Forecast, track, measure (deltas) of financial posture of the products and services' including executive reporting, chargeback model creation, and engineering resource allocation

What Do You Need To Succeed?

Must have :

Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities

Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project

Strong organizational, project management and time management capabilities along with ability to manage relationships across pillars and lines of business

Proven understanding of technology with emphasis on NextGen / cloud native concepts and tools

Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously

Nice-to-have :

Experience building product centric culture amongst a highly technical engineering team

Ability to deal with change whether in roadmap, funding, team structure, or business priorities while maintain a healthy delivery pipeline

Understand fundamentals and product strategy of core platforms & services (Kafka, Elastic, Redis, Pingfederate, GitHub Actions) and corresponding infrastructure (Public Cloud, Private Cloud / k8s, Virtualization, Distributed Compute)

Financial literacy of highly complex systems across several vendors and home grown solutions

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work / life balance options

Opportunities to do challenging work

LI-POST

LI-Hybrid

Job Skills

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Project Management, Results-Oriented