Senior Behavioral Designer

Requisition ID : 202910

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank's Digital Banking Organization has a clear and well-supported mandate to transform the way banking technology is delivered - by reimagining the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the Bank and for our customers. As our Senior Behavioural Designer, you will work closely with the team and various business stakeholders to bring a deep understanding of what shapes our customers' emotion and behaviour, applying these insights to real-world problems in the design of our evolving customer experiences in digital banking.

Is this role right for you?

• Applies behavioural science expertise across several client journeys to optimize experiences, including the three-step process : understanding behaviour and context; ideating and designing behavioural strategies and solutions; and impact evaluation and experimentation
• Designs and conducts research through both qualitative and quantitative methods, to understand psychological and behavioural factors that influence people's financial habits, decisions and wellbeing, creating a pathway for innovation and change

Contributes to and champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

Partners to solve complex design challenges through the lens of behavioural design in a range of contexts, including digital interactions, digital selling, digital services, and physical products

Partners with the Beta & Experimentation team to conducts experiments to test the impact of designs for desired behavioural outcomes

Analyzes & interprets data from experiments & surveys to communicate results to key stakeholders

Demonstrates thought leadership by staying up to date on the latest developments and literature on behavioural science and theories related to promoting positive change in financial-based behaviours, as well as in the technology and methodology of intervention design and evaluation

Do you have the skills that will enable you to succeed in this role?

Masters degree or PhD in behavioural science, psychology, cognitive neuroscience, human factors or other related field preferred

3-5 years previous experience applying behavioural insights to real-world problems

Experience with data analysis tools such as Excel, R or Python is preferred

Demonstrates a positive and resilient personality; able to embrace feedback and have a desire for continuous iteration and improvement.

Has a history of solving problems, creating solutions and driving change within a team

Comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.

What's in it for you?

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.