Program Assistant, Specialized Employment Services #5040

Program Assistant, Job ID #5040 Specialized Employment Services at Tycos with support to Integrated Employment Services at Jane & Finch Full-time / 1 year contract with possibility of renewal / Starting ASAP / Tycos Who is JVS Toronto JVS Toronto believes that every individual has opportunities for employment. Since 1947, JVS Toronto has been giving the power of employment and improved learning serving 10,000 new individuals annually through career, employment, and assessment services in Toronto and York Region. We also help businesses recruit the workforce they need to be successful. JVS Toronto is a registered charity and receives generous funding to provide most of our services without charge. Learn about the work we do : www.jvstoronto.org. Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee assistance program (EAP), opportunities for continuous learning and a variety of corporate discounts. JVS Toronto also offers permanent employees a generous vacation package, a pension plan in addition to paid sick time, family care and wellness days. Program Overview The JVS Specialized Employment Services , funded by MLITSD and managed by WCG, provides employment services to a variety of clients, including persons with disabilities of all ages, financial backgrounds and skills to help them gain and retain employment within their field or a related field.  To achieve its goal, the program provides a range of services including one-on-one employment counselling, employment workshops, job development / placement services and job retention supports.   In addition, Specialized Employment Services at this location collaborate with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services.   We’re looking for someone who will :

• Responsible for administration of the centralized client intake across JVS programs; screen client referrals for appropriate programs; understand the flow of client activities for all programs
• Provide information to potential clients and referral sources, along with promoting services and answering questions knowledgeably
• Screen referrals for accuracy and appropriateness, conduct intakes and schedule assessment appointments
• Support system / process implementation, including completing data entry in funder’s database and maintaining electronic file records
• Conduct regular follow-ups to track client progress, obtain relevant information and collect required documentation
• Communicate and follow up with employers and clients on employment supports and financial incentive agreements and, process reimbursement claims, flagging any missing documentation
• Set up and maintain up-to-date participant records and accurate filing systems, along with storage and disposal in accordance with JVS Toronto Privacy Policy
• Maintain tracking spreadsheets as well as utilize multiple database tools to update participants’ progress and outcomes including preparation of program reports
• Provide administrative support during online and in person events, maintain office supplies and equipment
• Provide front desk / reception duties and customer service to all clients, employers and visitors Flexible hours / evenings / weekends may be required for this position. Minimum Qualifications & Experience :
• High school education; Diploma or Certificate in Administration preferred
• 2 years of administrative experience
• Excellent administrative, data entry, analytical, interpersonal, and problem-solving abilities
• Computer literate with the ability to learn systems used by the agency (ie. EOIS, CaMS, CaseFLO, Salesforce); Proficient in Microsoft Office
• Strong technical skills and a proven ability to master new databases and tools
• Effective verbal and written communication skills with a proven ability to conduct research
• Strong organizational and time-management skills; detail oriented
• Customer service oriented and strong interpersonal skills; culturally sensitive
• A clear Police check is required for this position    Qualified applicants are invited to submit their resume & covering letter here.  JVS Toronto is an Equal Opportunity Employer. If you require accommodation in order to submit your application, please contact HR.  JVS Toronto embraces diversity and encourages all qualified candidates to apply. We thank all applicants for their interest in our agency, however only those selected for an interview will be contacted. Powered by JazzHR