Senior Release Manager

Job Description

The Digital Client and Technology Solutions (DCTS) team is looking to add an experienced Release Manager (RM) to our growing team exclusively focused on DevEx best practices. To be successful in this role, you will need to understand how the role of a Release Manager has changed in organizations that are actively going through DevEx transformations.

The Senior Release Manager will be responsible for release planning, scheduling, forecasting and execution of software deployments. The role requires tight collaboration with different groups such as Engineering, Agile Practice, QE, DevOps and Operations Support.

The Release Manager will work closely with the Lead Engineers, DevOps Engineers, and Release Managers from different portfolios across Digital Solution organization to manage release inter-dependencies, conflicts, risks and release integration.

Main Accountabilities :

• Be accountable of the team’s coordination to be ready for the implementation day in production, ensuring diligent and efficient resolution of possible last minutes issues
• Develop common strategies for release governance across multiple departments and vendors to ensure there's a proper structure in place to allow DCTS teams to coordinate releases efficiently
• Identify gaps including any DevOps tools insufficiencies
• Track an enterprise-wide release calendar in partnership with change management
• Measure release cadence and effectiveness
• Create common standards and formats for release playbooks and work with operations to standardize release decision-making
• Define common mechanisms for rollback and standards for capturing release-related performance indicators
• Communicate with delivery leaders, test managers, engineering managers, and IT operations project and Agile Teams.
• The RM must have the confidence to manage up and provide reporting as well as meeting updates to senior IT management and line of business.
• Development of the Release Management Policy, Standards and processes as well as the integrated release schedules and plans.
• Produce Deployment, Run Books, Implementation Plans and Weekly Release Reporting
• Manage risks and resolves issues that affect release scope, schedule and quality
• Conduct / Engaged in Release Readiness reviews, Milestone Reviews, and Business Go / No-Go reviews
• Govern and help coordinate integrated releases, the number of releases to production will increase as we roll out new technologies and tools
• Measure and monitor progress to ensure application releases are delivered on time, within budget and quality
• Work with DevOps Specialist to understand impacts of branches and code merges
• Continually work towards making improvements in the release process
• Assist engineering team to resolve the build and release issues.
• Coaching teams in effective use in ongoing adoption of build and deployment best practices.
• Assisting with prioritization and resolution of defects / bugs.
• Lead efforts to increase Release automation management.
• Create and manage build and deployment implementation / release plan and schedule.
• Work with other team members to secure and schedule resources.
• Support the application release from end to end to ensure releases are implemented on time and on budget.
• Assume overall responsibility for release package artifacts and delivery.
• Prepare status reports for management and stakeholders

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