IT Administrator

Job Description

Job Description

About Nakisa

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.

We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada's top employers, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

About the Role

We are seeking a highly skilled and motivated IT Administrator to join our team. The ideal candidate will be responsible for managing and maintaining enterprise IT systems, cloud platforms, and on-premises infrastructure. This role involves ensuring security, reliability, automation, and scalability across a wide range of technologies, with a strong focus on innovation and operational excellence. This position will also act as a backup buddy for other senior team members, ensuring continuity and reliable IT operations.

What you'll be doing

• Own, manage and support Microsoft 365 services including but not limited to SharePoint Online, Exchange, Dynamics 365 CRM.
• Manage and administer Active Directory and domain services, including group policies, identity management, and DNS / DHCP.
• Configure, Manage Windows and Linux servers in both physical and virtualized environments (VMware, Hyper-V), SAN storage, UPS and high availability systems.
• Automate IT tasks and processes using Ansible, PowerShell, Python, and other relevant tools.
• Develop scripts and automation workflows to enhance efficiency and reduce manual work.
• Manage backup and recovery solutions, ensuring compliance with internal and external requirements and SLAs.
• Own and manage, employee accounts provisioning automations, Microsoft Intune, and asset inventory systems.
• Implement system updates, apply patches, and enforce security best practices across servers, applications, and infrastructure.
• Maintain and troubleshoot security solutions such as Firewalls, Endpoint Detection & Response (EDR), and Email security system.
• Monitor system performance and proactively troubleshoot and resolve issues.
• Participate in escalated end-user support tickets requiring advanced troubleshooting.
• Develop, maintain, and improve clear system documentation, runbooks, and knowledge base articles.
• Collaborate on departmental projects and cross-functional IT initiatives.
• The technology infrastructure supports operations and teams distributed internationally.

What you bring

Nice-to-haves

What's in it for you

This is not just another System Administrator role - it's a chance to grow, innovate, and shape the future of IT operations. By joining us, you will :

Why Nakisa?

🌴 Time off : Starting at 3 weeks' vacation, a paid week off at year end, an extra paid summer day off, personal and volunteer days, and generous sick leave.

🩺 Health & wellness : Comprehensive health, dental, and life insurance including telemedicine from day one.

💰 Financial security : RRSP matching up to 4% from day one and a home internet allowance.

💪 Active lifestyle : Free gym access in our downtown office building and half-price Bixi membership.

🎉 Social perks : Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.

🚀 Career growth : Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role-relevant professional dues.

🤝 Culture : A supportive, values-driven team with leaders who care.

🚀 Make your impact at Nakisa.

If building privacy-first AI for global enterprises motivates you, apply today and help shape the future of enterprise software.

Apply today.