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CSR- Pharma - Unilingual / Bilingual

CSR- Pharma - Unilingual / Bilingual

JobCart IncToronto, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

You must be Physically present in Canada in order to apply

We are looking Caseworker support / CSR who have previous healthcare background and experience, preferably in Patient Services / Pharma. Pass it in your network if you are not interested

REMOTE work

Caseworker is multitasking and case management, insurance knowledge.

Caseworker / CSR

13 Bilingual

7 unilingual

Start : ASAP

Remote work

Shift Hours : 8-4, 9-5, 10-6 or 12-8

Duration : 2 months from start date

Possibility of extension

Pay Rate- Bilingual : $20 / hr

Pay Rate- Unilingual : $17.5 / hr

Responsibilities

What YOU will be doing as a Bilingual Patient Care Specialist / Caseworker :

  • Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and / or French)
  • Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
  • Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
  • Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
  • Act as an important point of contact and liaison between patients and internal / external stakeholders and a representative of this world-class organization

Qualifications

What YOU bring to the role of Patient Care Specialist / Caseworker :

  • Prior experience, education or strong interest in healthcare and pharmaceutical industry
  • Fluency level bilingualism in English and French
  • 1-3 years of experience in administration and customer service
  • Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
  • Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs
  • Strong organization, attention to detail and prioritization skills
  • Highly motivated to learn, takes initiative
  • Friendly, adaptable, capable of working both independently and as part of a team

    • Task Type

    Explanation

    support patients during a state of transition

    explanation of transition and why it is happening.

    complete administrative task

    data entry

    fax / file prescriptions

    use conga to send docs to MD's as needed

    place scheduling requests

    In crm - create new scheduling request

    Drug order

    In crm - create new DO request

    Adherence calls

    Questionnaire for adherence straight forward (in OneNote) Phone call

    Patient appointment reminder

    Templated phone call

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