Medical Office Assistant

FTE : 0.5 – Temporary 1-year position

Location : Chestermere (primary location) with travel to Strathmore and High River clinics as needed.

Start Date : As soon as a suitable candidate is found

Position Summary

The MOA works within an inter‑professional team of health care professionals to ensure efficient and smooth clinic operations. The MOA provides administrative support and assists allied health professionals during patient visits. The MOA is responsible for communications with patients and a variety of health care providers.

Key Responsibilities

• Optimize clinic workflow by answering phones, booking and greeting patients, rooming patients, sending and receiving referrals, coordinating and updating screening, scheduling, and arranging patient follow‑up.
• Answer inquiries from patients regarding services within the CRPCN.
• Create and maintain patient charts in the Electronic Medical Record (EMR).
• Track office supply stock and follow appropriate order placement process.
• Manage provider EMR schedules.
• Maintain a defined panel of patients that includes looking at the patient status and screening care needs to offer evidence‑based care to patients.
• Assist in coordination of CRPCN classes and workshops.
• Conduct queries and pull reports from the EMR as requested.
• Serve as EMR expert.
• Adhere to all privacy and confidentiality legislation related to patient care.
• Coordinate with other team members to ensure seamless patient care.
• Perform basic clinical tasks such as taking vital signs, preparing and labelling specimens, preparing rooms for procedures, and applying / removing 24‑hour arterial blood pressure machines.
• Autoclave and sterilize instruments.
• Ensure cleanliness and organization of waiting area, exam rooms, and overall clinic space.
• Participate in CRPCN evaluations and quality improvement projects as required.
• Assist in coordinating patient attachment, including responding to Alberta Find a Doctor queries.
• Attend CRPCN and other meetings as required.
• Other duties as required.

Educational Requirements

Experience and Skills Required

Working Conditions

Reporting Structure

Reports to Team Lead, Access and Attachment.

About the Calgary Rural Primary Care Network (CRPCN)

The Calgary Rural PCN works together with communities, family doctors and other health team members to do whatever we can to help you be as healthy as possible. We are working together to change the delivery of health care in our communities from reactive to preventative by providing services to patients that fit their needs through supports we have in our member clinics, such as nurses, dietitians, and other health care professionals. We collaborate to provide the tools and education to empower patients to work on their everyday health needs.

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