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HM Sales Advisor

HM Sales Advisor

H&M GroupVictoria, British Columbia, Canada
16 days ago
Job description

About the Role

As a Sales Advisor youll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Youll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care presentation and contribute to a clean and tidy sales floor and back of house working closely with the rest of your store team to deliver an excellent customer experience.

A Day  in the Life

Working at H&M means no two days are ever the same but a typical day will include the following responsibilities

Customer Sales & Profit

  • Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & instore sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

  • Keep uptodate with fashion scene trends tendencies styles brands products competitors and relevant influencers etc.
  • Use your product & fashion knowledge to share relevant information to customers

    • Team & Development

  • Retain and share your service fashion and store operations knowledge and skills with colleagues
  • Follow all procedures routines and legal requirements in all areas of the store
  • Give & receive feedback with your colleagues to learn develop & support each other
  • Participate in relevant available Onboarding introduction processes & trainings and courses relevant for your role & future development

    • Retail Operations / Visual & Commercial Execution

  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practice & processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support with garment presentation execution and maintain attractive merchandise displays clear trends & stories according to visual & commercial guidelines
  • Ensure good stock levels with replenishment routines on sales floor
  • Upkeep & follow best practice for any instore OMNI Services & instore tech services / tools etc (Instore Care App Click & Collect Smart Store etc)
  • Support with opening and closing of the store
  • Following all H&S guidelines and legal requirements applicable to role and responsibilities

    • Qualifications : Who  You Are

  • As a Sales Advisor youll be passionate about fashion and everything we create instore.
  • Motivated by giving customers a great experience.
  • You should also be communicative creative and curious motivated flexible decisive and actionoriented.
  • You should also enjoy working in a collaborative and dynamic environment.
  • You have sales experience working in a dynamic and collaborative environment that you can apply to your role
  • Experience working with customer service in fashion retail or other servicerelated industries

    • Why  Youll Love Working at H&M

  • We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
  • We pride ourselves on being a valuesdriven organization guided by our 7 unique values that have been part of our success story for over 75 years
  • Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where youre encouraged to be yourself at work
  • You will have access to a large global talent community where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match retirement plan paid leave programs and paid time off including a community day to serve your local community
  • Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

    • Additional Information :

    Pay Status : Salary

  • This job posting highlights the most critical responsibilities and requirements of the job and is not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

    • We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process please contact us at and use Ask a Question.

    Inclusion & Diversity :

    H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are considered in our recruitment process.

    We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

    Company Description :

    H&M is a fashion brand that offers the latest styles and inspiration from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

    Store Roles Assessment :

    We want to inform you that we use automated decisionmaking for skillbased recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.

    The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. Youll be able to provide feedback after the assessment and you always have the opportunity to ask questions.

    If you have any difficulties or concerns with the current assessment method you can request for an alternative method of assessment. Please contact us at   as soon as possible to discuss your options. Well try our best to meet your needs.

    Remote Work : Employment Type :

    Parttime