Senior Unified Communication Specialist

About Compugen

Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.

Our Culture

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

Compugen is seeking a Senior Unified Communications Specialist for Fortis.

Location : Surrey, BC

Worksite : Hybrid (2-3 days on‑site)

Duration : 12 months

Key Responsibilities

Hardware Responsibility

Management and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers. Also, all Analog Media Pack devices.

With regards to collaboration devices.

Overall management and support of All room Polycom devices.

Exchange Online

Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.

Management and Support for all Distribution Groups. (Creating, Maintaining, etc.)

Management and Support of All transport rules and requests for Blocking of senders and domains from Cyber team

Management and Operational support for Online Connectors.

Management and Support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender.

Co‑ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.

Microsoft Defender

Management and Operational Support for Security Alerts for Blocking access or allowing access for Websites URL’s, IP’s Identities.

Conduction Exchange Message Traces and review of Quarantined emails.

Management and upkeep of Threat policies with regards to Anti‑phishing, Anti‑spam, Anti‑malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow / Block Lists, DKIM and other related Rules.

Co‑ordinating with Cyber and Network Team as relates to the above.

Endpoint Manager (Intune)

Management and Operational support of all Mobile Devices registered and enrolled with Customer environment.

Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.

Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies.

Exchange On Premise (in coordination with Electric Team)

Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group). This includes monthly OS Patches and Quarterly CU or SU Application patches. And running periodical Health Check’s. and patching also cluster witness server in PG.

Creation and Update and Management of Exchange 2016 DR Strategy on a yearly basis.

Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers.

Management and Upkeep of Safesender.txt list on SOVMEXMBP01 in connection to email hygiene.

Management and upkeep of All Virtual directories within Exchange Environment.

Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. And regarding connectors support for email for billing application.

Management and Upkeep of current UM dial plans, with regards to Auto Attendants.

Skype for Business on prem

Management and Monitoring of Physical PRI circuits in Communications room.

Management and Operational Support of Virtual Skype for Business 2019 environment, including 3 Front End Servers, 2 Database Servers and one Edge Server, including Monthly OS patching of Servers and Quarterly CU updates as dictates from Microsoft.

Management and Support of SFB dial plans, Voice Policies, Voice Routes and PSTN Usages and Truck configurations and the SFB 2019 Topology Configurations settings.

Support and upkeep of all Gas DID number ranges and Teams Voice Inter‑truck Ranges.

Management and Support of Response Groups and Other SFB Policies.

Review and monitoring of Skype Call Quality.

Migration of User’s from SFB to Teams

Management and Operational Support of Virtual Skype for Business 2015 environment in Willingdon Park and Price George Contact Centre’s. including Monthly OS patching of Servers and Quarterly CU updates as dictates from Microsoft.

Team’s

Management and Operational Support of all Voice Only Teams users in Surrey Datacenter.

Management and Operational Support of all Teams Rooms devices.

Creation and Management of Call Queues and Team’s Auto Attendants with Marie Lyons.

Creation and management of Teams and Channels.

Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.

One Drive and Office 365

Management of OneDrive settings and config through SharePoint Online portal.

Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with co‑ordination with Electric team.

Projects that I participate in Currently.

Intune

Collaboration Room

Teams Migration

BCGASDOM Migration

Skills & Qualifications

Technical Requirements

We are looking for a candidate with strong expertise in :

• MS Exchange (Online & On‑Prem)
• Azure & O365 administration
• Intune / Endpoint Manager
• Active Directory
• PowerShell scripting
• Collaboration tools : Skype for Business & Microsoft Teams
• Solid troubleshooting skills and strong technical design capabilities

Additional responsibilities include :

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table‑and we are taking deliberate action to make this a reality.

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