Client Service Representative

ATTENTION : This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoplesor People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

Are you a current ICBC Employee Click here to access our internal portal.

As a Client Service Representative your responsibilities will include determining whether requirements for drivers license renewals duplicates BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work to get to work school volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

Successful applicants will have :

• Outstanding face to face customer service experience
• Experience handling cash in a fast paced transactional environment
• Exceptional data entry skills and ability to reconcile daily transactions

Some locations may require additional training for motorcycle testing as follow vehicle drivers. Participation in these opportunities requires a minimum Class 5 BC Drivers License.

Days of work will be between Monday to Saturday; shifts will vary from 8 : 30 to 4 : 45

The Metrotown DLO shifts will vary from 9 : 00 to 5 : 45

About us :

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. Checkout our ICBC Year in Review 2025to learn more about what weve accomplished! If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Work arrangements defined :

#IND1

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1