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Product Analyst (Application Support) (Bilingual)
Product Analyst (Application Support) (Bilingual)FCC / FAC • Surrey, Metro Vancouver Regional District, CA
Product Analyst (Application Support) (Bilingual)

Product Analyst (Application Support) (Bilingual)

FCC / FAC • Surrey, Metro Vancouver Regional District, CA
1 day ago
Job type
  • Full-time
  • Permanent
Job description

Product Analyst (Application Support) (Bilingual) – FCC  /  FAC

Closing Date : 01 / 20 / 2026

Worker Type : Permanent

Languages Required : Bilingual (English and French)

Term Duration (in Months) :

Salary Range : $81,005 – $109,595

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

  • Competitive total rewards packages : market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
  • Purpose-driven work : We build strong relationships, share knowledge and support the people who feed the world
  • Growth : Learning and development opportunities to help you thrive
  • Hybrid work options

How You’ll Make an Impact

We’re looking for a collaborative analytical thinker who is passionate about client support to join our Application Support team. With your active listening, relationship-building and stakeholder engagement skills, you’ll facilitate solutions to support incident analysis and response. You’ll bring strong problem-solving and communication skills, combined with curiosity, adaptability, and a team-first mindset. Most importantly, you’ll embrace change, champion continuous improvement, and create impact.

You’ll be part of an Agile team, working closely with FCC employees, business partners, the Service Desk and Domains to identify and resolve incidents.

What You’ll Do

  • Investigate and triage incidents reported by users / customers
  • Guide users on application navigation
  • Update troubleshooting documentation as part of our knowledge base and use this documentation in providing support
  • Understand business needs, constraints and problems to identify solution options
  • Required Qualifications

  • Bachelor’s degree in finance, marketing or commerce
  • Minimum three years of experience in Technology or Operations sector
  • Demonstrated ability and willingness to learn new tools
  • General knowledge of systems analysis
  • Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
  • Lending business knowledge, ideally within agriculture
  • Solid knowledge of FCC lending process
  • Advanced proficiency in both official languages (English and French)
  • Preferred Qualifications

  • Technical knowledge and skills
  • Ability to write and execute queries
  • Not sure you meet every requirement? We encourage you to apply anyway.

    You belong here

    At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

    Employment Equity Groups

  • Indigenous Peoples
  • Members of visible minority groups
  • Persons with disabilities
  • Women
  • Accessibility and Accommodations

    To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at : TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Research, Analyst, and Information Technology

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    Application Support Analyst • Surrey, Metro Vancouver Regional District, CA

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