Reservations Manager

Location : Marilena Cafe & Raw Bar

Position :   Reservations Manager

Reports to :   Restaurant Director

JOB SUMMARY :

The Reservations Manager will set the tone for the entire dining experience through the initial guest contact. The incumbent will oversee the front desk team to ensure all guests are warmly welcomed and efficiently seated in a location that best suits their needs. The Reservations Manager and front desk team will work closely with management and service staff to ensure the restaurant maximizes each guest experience from beginning to end.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Other duties may be assigned as required)

• Coordinate all guests’ needs, special requests, and inquiries to ensure an unparalleled guest experience and assists the team with guest recognition
• Manage incoming phone and email queries and reservation requests
• Manage a team that will warmly and efficiently welcome and seat guests
• Train new host staff to maintain high standards of service execution
• Act to best resolve problems to the satisfaction of all parties involved
• Ensure all information provided to guests and team members is current and accurate
• Initiate conversations with guests to identify personal preferences and records notes in guest profiles
• Maintain exceptional cleanliness at the host station and in the guest waiting area
• Promote teamwork through daily communication and coordination with other departments
• Possess knowledge of the local area and provides valid and relevant directions, recommendations, and resources to successfully fulfill guest requests
• Maintain a constantly professional, friendly, and hospitable work space
• Attend all departmental meetings and training sessions
• Under the direction of the Restaurant Director and / or Executive Chef, initiates and executes special projects as required

REQUIRED EXPERIENCE AND QUALIFICATIONS :

Applicants must have Canadian citizenship, permanent resident status, CIS or a valid work permit.

This position will remain open until filled.