Mobile Supervisor

10648BR

Mobile Supervisor

Job Posting

Halifax Regional Municipality is inviting applications for one (1) Full Time, Term (up to 6 months) Mobile Supervisor position with Halifax Transit.

Applicants who previously applied for this position do not need to reapply.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality's core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous / Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Under the general direction of the Superintendent, Service Delivery, the Mobile Service Supervisor supervises the daily delivery of transit services by providing supervision and support to operators on the street, customer service to the general public, and mobile response to accident and emergency situations.

DUTIES AND RESPONSIBILITIES :

• Supervises and provides leadership, coaching and mentoring to bus operators to ensure compliance with the rules, regulations, Collective Agreement and policies and procedures of the organization.
• Manages the delivery of day-to-day transit services efficiently, safely and on schedule.
• Manages daily service changes (on road).
• Conducts investigations by collecting data and preparing reports concerning operator and service-related complaints and compliments; takes corrective action including coaching, verbal warnings, issuing rule violations, written warnings and suspension from duty.
• Conducts routine foot patrols at terminals and other facilities.
• Responds to all emergency situations and takes emergency and / or corrective action as deemed necessary.
• Responds to requests for assistance on service matters including accidents, passenger situations, operator assistance, equipment breakdown, traffic situations, special events, and other service-related issues.
• Coordinates escalated calls and implements incident escalation protocols.
• Ensures service schedules are maintained by coordinating activities through the Halifax Transit Operations Centre to initiate corrective action in emergencies, bus overloads, or other unusual circumstances by rerouting or short turning buses, adding equipment, holding back or advancing buses.
• Prepares daily reports and accurately record all relevant service-related impacts including passenger counts, public information, service frequencies, changing travel patterns and demands, routing recommendations, service levels, placement of shelters, stops and signs for service planning and improvements.
• Cultivates and maintains strong customer service relations with the public by providing assistance and responding to public inquiries in a professional and timely manner.
• Maintains effective working relationships with other municipal services within the Halifax Regional Municipality.
• Implements the E.M.O. and Bomb Threat Plans when and as required.
• Promotes a safe work environment.
• Enhances labour relations through teamwork and leadership.
• Completes security checks of facilities and equipment, conduct checks on general fare collection and complete daily reports on your activities.
• Delivery of memos and notices to Terminal Lobbies.
• May be required as a Special Constable of the Halifax Regional Municipality; ensure parking restrictions are enforced in all designated areas of responsibility.
• Handle confidential information about labor relations.
• Other duties as assigned by Superintendents, Service Delivery

QUALIFICATIONS :

Education & Experience :

Technical / Job Specific Knowledge and Abilities :

Security Clearance Requirements :  Applicants may be required to complete an employment security screening check. Must be able to obtain special constable status.