Senior Manager - Patient Support Program

Sun Pharma is committed to building a world-class innovative medicines team of energetic, ethical, and performance-driven professionals that are committed to achieving excellence and are accountable to their assigned objectives.

Job Purpose

The successful candidate must have a passion for patient care and collaborating with a high-performance team that delivers exceptional results.

This individual will be focused on making innovative contributions to the organization, have a positive outlook on change, and be adaptable to a dynamic environment without losing focus on business goals.

The Senior Manager PSP Canada will primarily be responsible for vendor management, successful development, delivery, and management of our customized PSP programs.

The Senior Manager PSP Canada is responsible for planning and execution of all PSP program vendor requirements under the leadership of the Medical Affairs Director.

The role is office-based in Mississauga, Ontario, and reports to the Medical Affairs Director. The Senior Manager PSP will support the development and execution of patient support programs for a portfolio of medicines.

Successful candidates should be action-oriented and bring a drive for success, along with a passion for helping patients.

Duties and Responsibilities

• Leads and manages the daily oversight of assigned patient support programs ensuring the seamless delivery of patient services.
• Effectively manage 3rd party vendor relationships to ensure deliverables are consistently being met, prompt issue resolution, and implementation of any required program changes to drive program efficiencies.
• Oversees the provision of data analytics to assess patient support trends and effectively evaluate program performance.
• Provides routine and ad hoc analyses / reporting to keep key internal stakeholders abreast of program trends and relevant insights to drive data-driven decision making.
• Collaborates with assigned brand teams on an ongoing basis to contribute relevant insights that will drive strategic action aligned to brand objectives.
• Leads continuous improvement initiatives through the identification of innovative ways to optimize the delivery of program services that ensure patient and customer needs are being met.
• Provides ongoing strategic direction that will contribute to Sun Pharma Canada’s overall PSP strategy to deliver best-in-class patient support programs.
• Ensures optimal governance and compliance in accordance with all applicable laws / regulations and aligned to Sun Pharma’s policies and procedures for all assigned programs.
• Accountability for tracking program expenditures and operational expenses aligned to budgets.
• Demonstrated experience and track record of success in managing manufacturer patient support programs, leveraging a customer and patient-centric approach.
• Demonstrated ability to successfully lead complex negotiations and contracting.
• Strategic thinker with the ability to exercise sound business judgment and strong analytics when reviewing and forming an opinion regarding new opportunities.
• Proven track record of managing ongoing business activity with partners to achieve a positive outcome while building mutually beneficial relationships.
• Consistent demonstration of working well in a highly collaborative matrixed environment.
• Ability to execute with a high sense of urgency, strong attention to detail, and organizational skills.
• Proactive, results-oriented with a solution-oriented mindset.

Qualifications

• 5+ years of related experience in the biotech or pharmaceuticals industry with a Bachelor’s degree required.
• 3+ years leading in patient support programs required (experience across multiple therapeutic areas and product lifecycles an asset).
• Commercial experience (marketing, sales, and / or market access) an asset.
• Bilingual (English / French) an asset.
• Exceptional communication skills with the ability to influence and provide recommendations to senior management and brand team partners.
• Strong interpersonal skills with an emphasis on follow-through and issue resolution.

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