Creative Director - CRM & Personalization Focus

Who We Are :

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution : growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at : www.accenture.com / song

You Are :

As a CRM Creative Director at Accenture Song, you will lead the creative direction for CRM strategies aimed at enhancing customer engagement and brand loyalty. This role requires an experienced creative leader with a strong background in CRM, customer journey mapping, data-driven personalization, and multi-channel marketing. Proficiency in platforms such as Braze, Salesforce Marketing Cloud, Adobe Experience Cloud, and analytics tools is essential. You will oversee the design and execution of personalized creative solutions across digital, email, and in-app experiences, ensuring alignment with business objectives and CRM strategies.

The Work :

• Lead Creative Strategy : Define and drive the creative vision for CRM initiatives, ensuring a cohesive strategy across channels (email, in-app, mobile, and web).
• Cross-Functional Collaboration : Partner with CRM specialists, data analysts, account leads, and developers to design personalized customer journeys utilizing platforms like Braze and Salesforce.
• Campaign Execution : Oversee the design, execution, and optimization of CRM campaigns, integrating dynamic content and personalized messaging across customer touchpoints.
• Stakeholder Engagement : Present creative concepts and CRM strategies to stakeholders, articulating how data-driven creative enhances customer loyalty and retention.
• Industry Awareness : Stay updated on CRM, personalization, and automation trends, along with new features on platforms like Braze, Adobe Experience Manager, and customer data platforms (CDPs) to refine and optimize creative output.
• Team Leadership : Mentor and guide a team of designers, copywriters, and CRM specialists, fostering a culture of innovation and excellence.

Here's What You'll Need :

About Accenture

Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

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