Responsibilities
:
- Manage and support the disability claims process for short term, long term and all employee legislatively supported leaves.
- Evaluate and coordinate workplace accommodation requests in accordance with legislative obligations and internal policies.
- Work with external stakeholders to facilitate return to work plans assessing restrictions and limitations and operational needs.
- Maintain confidential files of medical documents and disability updates from third party medical provider.
- Ensure compliance with the Canada Labour Code, Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act and the Canadian Human Rights Act.
- Perform regular check ins with team members and third party stakeholders to evaluate current claims and status updates.
- Prepare disability leave and accommodation packages, correspondence and updates to internal as well as external stakeholders.
- Maintain well organized files and documentation with attention to detail regarding all leaves and accommodations.
- Coordinate with HRIS to maintain accurate records, payroll adjustments and documentation for leave.
- Engage with team members with empathy and professionalism to understand personal and medical circumstances as it relates to leaves and accommodations.
- Collaborate with all departments within the organization to educate, train and communicate on accommodation protocols, disability management procedures and legislative obligations.
- Support departmental needs as directed by departmental leadership
Skills & Experience:
• Demonstrated ability to maintain confidential information with integrity and professionalism
• Sound interpersonal skills including communication, organization, negotiation, and professional judgement
• Ability to manage multiple competing priorities
• Excellent communication skills to actively listen and discern nonverbal communication cues and to deliver information professionally in difficult circumstances
• Ability to perceive and understand the emotions of others and interact with appropriately based on those emotions.
• Workplace Investigation Training an asset
• Proven ability to think systematically and strategically
• Effective leadership attributes to motivate and develop relationships
• Strong ability to function independently and as a member of a team dealing with multiple priorities in a complex environment.
Education/Experience Desired:
- University degree, diploma or graduate certificate in related field Human Resources, Human Resource Management or Occupational Health and Safety (Disability Management)
- Minimum of two years of demonstrated work experience in disability claims management and workplace accommodation, preference in a manufacturing environment.
- Working knowledge of Microsoft Office and HRIS