Technician, store system support TAMS

The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

• Respond to requests or questions referred to the store support group
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users of the store systems;
• Guide and train users to better use the system;
• Maintain our store systems;
• Ensure the functionality of the systems to support store operations at all times;
• Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
• Maintain links with other systems support groups such as: warehouses garages and product managers to optimize store system operations.

Qualifications :

To join our team you need:

• College diploma;
• 1 to 2 years of experience offering user support;
• Knowledge of product management and store operations;
• Excellent communication in both English and French both orally and in your role you will have to work with internal clients across Canada on an ongoing basis;
• Customer focused ability to listen problem solving autonomy interpersonal communication skills patience.

Additional Information :

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Business,Abinitio,Economics,Environment,ESL Teaching,ITI
Experience: years
Vacancy: 1