Integration & Automation Developer III

This salary range reflects our reasonable estimate for the role. Final compensation may vary based on your experience, qualifications, and other relevant factors.

• Additional Requirements : Employment is subject to successful completion of reference checks and a Canadian criminal background check.

Please submit your resume and cover letter in PDF format.

In your cover letter, feel free to include :

• Why you’re interested in joining Safe Software.
• How your background or potential aligns with the role, even if you don’t meet every requirement.

Integration & Automation Developer III

As a member of the Service Enablement Team, you will design, develop, and maintain integration and automation services that support internal collaboration and operational efficiency at Safe Software. You will take ownership of critical systems, including integrations between help desk software and issue tracking systems, Customer Success Management (CSM) platforms and product discovery tools, and automation pipelines that transform internal work items and metadata into externally published documentation and customer-facing content.

You will also contribute to AI-driven automation initiatives, such as an AI-assisted triage system for work items, which helps automate classification and routing decisions and improves cross-team visibility.

This is a hands-on integration and automation role for someone who enjoys working with APIs, event-driven workflows, and service pipelines across modern cloud and SaaS platforms.

We welcome applicants from diverse backgrounds. Even if you don’t meet every listed qualification, we encourage you to apply. We value curiosity, problem-solving, and a willingness to learn.

About The Team

The Service Enablement Team (SET) is part of the Information Services department. We integrate data, tools, and processes to drive innovation, collaboration, and efficiency. Our systems connect departments and automate routine workflows, enabling Safe Software to scale effectively.

Our projects support nearly every part of the organization, from Customer Success to Product Development. We are a remote-first team distributed across Canada, and we value clarity, collaboration, and continuous improvement.

What You’ll Be Doing

As an Integration & Automation Developer III, you will :

• Develop and maintain cross-platform integrations between systems such as Jira, Zendesk, Gainsight, and other SaaS platforms.
• Support and enhance key automation pipelines that transform internal metadata into customer-facing content.
• Contribute to AI-driven automation initiatives, including intelligent triage, enrichment, and routing of Jira work items using LLM-based systems.
• Modernize legacy systems by refactoring code, improving observability, and transitioning fragile processes into robust, automated services.
• Monitor and troubleshoot integration pipelines, ensuring system reliability and proactively resolving issues.
• Collaborate with cross-functional stakeholders to design scalable and maintainable technical solutions.

Qualifications, Skills, and Competencies

At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following :

What We’re Looking For :

• Experience building integration services, automation scripts, or system workflows using Node.js or Python.
• Strong experience working with REST APIs, webhooks, and event-driven integrations between cloud-based systems.
• Experience deploying and operating automation or integration services in cloud environments, such as AWS Lambda, API Gateway, ECS, or similar serverless or container-based platforms.

Experience integrating LLM-based services (e.g., the OpenAI API or similar) into automation workflows for decision-making and enrichment, applied to tasks like classification, enrichment, summarization, or routing within automated workflows.

Familiarity with CI / CD pipelines and version control tools, such as Git, GitHub Actions, or Jenkins.

Ability to monitor, troubleshoot, and maintain production automation systems, including logging, alerting, and observability.

Strong communication and collaboration skills, with the ability to work effectively across technical and non-technical teams.

• Typically 3–5 years of experience in integration, automation, or systems-focused development roles.

Nice to Have :

• Experience integrating with SaaS APIs such as Jira, Zendesk, Gainsight, or similar systems.
• Familiarity with Postman for API testing and debugging.
• Working knowledge of TypeScript, SQL, or FME.
• Exposure to tools like OpenAI, LangChain, or vector databases (e.g., Pinecone, Weaviate, pgvector).
• Experience refactoring or modernizing legacy integrations or data pipelines.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work : Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment : Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility : Become part of a team that findsmeaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development : We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours : Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance : There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness : Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important : We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success : Share in Safe’s success with our bi-annual profit sharing and RRSP / TFSA matching program.
• An Accessible Commute : Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!