QA Analyst

Overview

Location: Toronto, ON. Hybrid: 1 day on-site (Anchor day: Thursday). Contract Duration: 4 months. Possibility of extension: Based on business need. Possibility of conversion to FTE: Based on business need. Number of positions: 1. Schedule: 9am-5pm, Monday–Friday (37.5 hrs/week; possible OT).

Project context: Global Technology Enterprise Platforms (GTEP) – GTS Service Support. PAM transformation project. Onboarding to ServiceNow and integrating ServiceNow Workflow for backend integration. The role contributes to the Quality Assurance / Service Management Technology (SMT) team within Global Engineering, Operations & Functions, ensuring that individual goals, plans, and initiatives support the team’s business strategies and objectives. All activities must comply with governing regulations, internal policies and procedures.

Reason for request: Additional support.

Key Accountabilities

1. Execute, manage and coordinate testing for projects/releases, including:
   • Design QA/Testing (QAT) test plans; create test documentation (functions, test cases, scripts); balance risk mitigation with efficient use of testing resources while adhering to QAT policies, standards, and procedures.
   • Schedule and approve release of projects into the QAT environment; execute System Integration Testing (SIT) and defect management tracking.
   • Manage the UAT phase by executing complex test plans and overseeing UAT testing; coordinate resources, people and environments daily to meet project requirements; manage multiple stakeholders with conflicting needs; coordinate code delivery with external service providers.
   • Assess QAT projects to determine risk of releasing code into the current test environment, including potential impact on multiple projects and overlapping applications/components within tight timeframes.
   • Continuously evaluate priorities amid frequent directional changes and take decisive action as required.
   • Assess QAT results and take action; work with development to resolve defects; escalate issues as needed; make recommendations to release code to Production.
   • Obtain test evidence and UAT sign-off; proceed with release readiness and Change submission.
   • Maintain regression test suites and automation testing suites; provide testing plans for assigned projects/releases, including regression and automation as applicable.
2. Champion a high-performance, inclusive work environment.
3. Responsible for creating test plans, test strategy, manual testing and automation testing.
4. Collaborate with project teams during the software development lifecycle to ensure business and technical requirements are fulfilled; contribute recommendations and assessments to ongoing project reviews.
5. Act as an active collaborator on an Agile project team; drive the full Software Development Lifecycle (SDLC) from start to completion.
6. Identify opportunities to expand expertise and proactively apply knowledge; recommend enhancements or modifications to QAT processes to improve efficiency and effectiveness.
7. Understand how the Bank’s risk appetite and risk culture should guide day-to-day activities and decisions.
8. Promote effective operations in accordance with Values, Code of Conduct and Global Sales Principles; ensure day-to-day business controls meet obligations related to operational, compliance, AML/ATF/sanctions and conduct risk.

Must Have Skills

• 3+ years of hands-on technical experience as a QA Analyst performing manual and automation testing.
• 3+ years of experience writing clear, concise test plans, test cases, and automated testing frameworks (ATF).
• 2+ years of recent experience with ServiceNow (end user).
• 2+ years of recent experience with integration testing (crucial for this role).
• 2+ years of experience working in Service Desk/Service Catalog requests.
• Experience working in both Agile and traditional Waterfall SDLC methodologies.

Nice to Have

• Experience in ITAM modules (CMDB, HAM, SAM).
• Experience in ITSM modules (Incident, Problem, Change, Knowledge, Release) Management.
• Experience with Knowledge Management, Cloud Discovery and Optimization, and Vulnerability management.
• Experience with performance and/or security testing.
• Hands-on experience with both white-box and black-box testing.

Soft Skills

• Strong communication skills (verbal, written, presentation).
• Excellent problem solving and negotiation skills.

Education

Degree in Computer Science, Engineering, Information Sciences, or equivalent is desirable. Certified System Administration (CSA) is highly preferred.

Best vs Average

The ideal candidate will have strong experience with automated testing framework in ServiceNow and recent experience with integration testing. Previous hands-on experience with Service catalog requests is highly preferred.

Candidate Review & Selection

1-2 rounds of video interviews with Hiring Manager and QA manager.

Hiring Manager Availability

Available to interview ASAP.