Level 1 IT Specialist

Level 1 IT Specialist

S3 Technologies Inc. – Join us as a Level 1 IT Specialist and help our clients thrive. With over 20 years of experience, we are a recognized leader in managed IT services in Montreal and across Canada. As part of a bilingual SMB clientele, you’ll be part of a team of more than 100 employees dedicated to delivering tangible business outcomes through technology.

COMPANY VALUES : We succeed when our clients succeed + The best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

Our goal is to become Quebec’s leading managed‑and‑co‑managed IT services provider for SMBs, delivering secure, productive, and future‑ready solutions.

The Role

You will provide exceptional customer service by phone, email, and chat, and must be able to quickly identify and resolve issues remotely related to various systems—including workstations, laptops, smartphones, and other peripherals—within a fast‑paced, constantly evolving environment. Success depends on your ability to manage priorities and handle multiple tasks simultaneously.

Responsibilities

• Understand and analyze client requests in order to identify their priority and impact.
• Recognize and follow the proper escalation procedures when required.
• Provide remote support, installation, configuration, and troubleshooting for all types of office applications, computers, peripherals, and mobile devices.
• Follow up with clients regarding the progress of their support requests.
• Document interventions and update our internal systems.
• Participate in the on‑call rotation.

Qualifications

Experience and strong skills / knowledge in configuring, managing, installing, and troubleshooting :

Assets

Success Criteria

By 3 months

By 12 months

Position Highlights

Perks and Benefits

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Computer and Network Security; IT Services; IT Consulting

Only selected candidates will be contacted.

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