Description
o Answer telephone and electronic enquiries and relay telephone calls and messages.
o Schedule and confirm meetings and appointments.
o Provide clients with basic information about products and services prior to transferring them to the sales team.
o Set up and maintain manual and computerized information filing systems.
o Utilize quality assurance techniques to establish and carry out office procedures.
o Assist the Operations Manager with HR-related documentation.
o Register equipment for warranty.
o Communicate with technicians and office staff to maintain organization.
o Determine and put in place office procedures.
Required education :
Completion of secondary school.
Completion of a one- or two-year college or other program for administrative
assistants or secretaries or previous clerical experience.
Required work experience :
At least 3 years of relevant prior clerical experience.
Experience in HVAC or in the construction industry.
Experience using Microsoft Office (for example, Microsoft Word and Excel) and CRM software.
Experience in HR is an asset.