Customer Support Representative, Intuit TurboTax - Remote

ResponsibilitiesWorking Solutions seeks helpful and tech savvy independent contractors to provide customer support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule!In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via phone support with video chat capability. Why join the WooHoo! Crew? There are many perks to contracting with us : Work from home : Say goodbye to commuting hassles and hello to the convenience of working from home.Work when it's convenient for you : Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.Gain experience in different industries : Expand your skillset and broaden your horizons while providing exceptional customer service.Supportive environment : We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve. Earnings PotentialEarn up to 22.43 CAD / $15.60 USD per hour with additional incentives available for achieving key client metrics.All currency is paid in USD.ScheduleThis is a seasonal contract that runs through Tax Day, April 30th 2025.Flexible schedule opportunities - you create your own schedule within program hours.Program is open 7am - 11pm CST, Monday-SundayMorning, Evening, Weekday, and Weekend hours available!Skills NeededSincere desire to assist the customerTech savvy and avid computer userAbility to multi-task and navigate multiple systemsCommunicate with a friendly tone and professional demeanor Work Environment Requirements : Quiet, uninterrupted spaceOrganized desk areaProfessional appearance (if on camera)Technology RequirementsPersonal computer (no tablet)Broadband internet connection, recommended at least 10 MBPSWired internet connection (no wi-fi or mobile internet)Windows 10 or Windows 11 operating systemValid antivirus software installed, running and up to dateUSB headset with microphoneMac users : Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.A webcam will be loaned to each contractor to be used for the duration of the contract.

• Full PC requirementsImportant InformationWe are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.Contractual Relationship :  The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.