ERP Application Analyst

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Join URUS as an ERP Application Analyst and make a direct impact by helping end users feel supported, confident, and successful in the systems they rely on every day! If you’re customer-focused, enjoy solving problems, and love empowering others through clear communication and training, this is a great opportunity to shine.

The ERP Application Analyst provides front-line support for URUS’ ERP (JDEdwards) and CRM, ensuring issues are resolved quickly and end users are empowered to use systems effectively. This role is responsible for incident management, request fulfillment, and end-user education, working closely with the Manager of ERP Support and senior team members. The ERP Application Analyst assists with system configuration within established guidelines and contributes to the creation and maintenance of user documentation and training materials.

Responsibilities

• Serve as Level 1 support for ERP and business application incidents and service requests.
• Troubleshoot and resolve system issues, escalating to senior analysts or IT as necessary.
• Ensure all tickets are tracked, updated, and resolved in accordance with service standards.

Configuration & Support

End-User Education & Communication

Process Improvement & Documentation

Qualifications

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Analyst, and Information Technology

Industries

Farming

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