In-House Tailor

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ABOUT THE ROLE :

Indochino Is Looking For a Part-Time In-House Tailor For Our Calgary Showroom, You Will Be The Point Person For Alterations On Men's Garments Including Suits, Jackets And Pants Among Others; Managing Workflow With Offsite Vendors, Maintaining Productivity Levels In Store, And Offering An Expert Opinion On How To Tailor a Garment To Ensure The Best Fit Possible! Specifically, You Will Take Ownership Of The Following

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach, understanding and showing enthusiasm for the product and brand
• Press, steam, and spot clean garments / merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools provided
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Identify and communicate possible quality discrepancies, both from factory and from vendors
• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Description

ABOUT THE ROLE :

Indochino Is Looking For a Part-Time In-House Tailor For Our Calgary Showroom, You Will Be The Point Person For Alterations On Men's Garments Including Suits, Jackets And Pants Among Others; Managing Workflow With Offsite Vendors, Maintaining Productivity Levels In Store, And Offering An Expert Opinion On How To Tailor a Garment To Ensure The Best Fit Possible! Specifically, You Will Take Ownership Of The Following

About You

You are exceptional at keeping things organized and you have impeccable time management skills. You know what it takes to provide top-notch customer service, and you pay attention to all the little details to make sure that the customers know they have been taken care of. It goes without saying that you have a love for fashion and can’t get enough of the fast paced retail environment. In addition, you also bring with you the following :

Why You Should Work At Indochino

Of course you will get great compensation, but there are a few things that set us apart.

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Design, Art / Creative, and Information Technology

Industries

Retail Apparel and Fashion

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