Team Leader, Oshawa Centre

Description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day to day functions, the Team Lead  contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values : Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service ,  sharing our awesome products and spreading wellness through the in-store experience
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Take a proactive and innovative approach to growing the business through community outreach
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Applicant Requirements

Key Relationships

Reporting to the Store Manager