Commercial Operations Analyst

Commercial Operations Analyst – automotiveMastermind Inc.

About The Role

Grade Level: 09

The primary function of this role is to support our Dealer Relations (DR) / Customer Success team with data, insights, planning and coordination. Our DR team manages dealer partner relationships, drives revenue growth, and champions adoption and ongoing use of our product in their dealerships. You will be responsible for reporting, performing analyses, implementing process optimizations, and supporting adoption of best practices in the DR team.

Responsibilities

• Lead the creation and delivery of regular reporting to executive leadership, providing analytical insights into core KPI metric trends and impacts on the commercial organization.
• Create and own robust reports and dashboards that measure and track company KPIs and DR metrics, such as retention and integration.
• Own key weekly, monthly, and quarterly operational processes, such as forecasting (retention rate, upsell, cancellations, rescissions, etc.), promotional program performance, and more.
• Facilitate adoption of existing account upsell programs in coordination with the Enablement team.
• Refine existing processes for DR Operations and related functions to roll out and deliver them with the necessary Salesforce infrastructure and documentation.
• Support the DR management team on modelling structural changes that deliver scalability in the DR organization, using customer segmentation and DR process‑improvement initiatives.
• Generate actionable insights that drive product adoption and maximize customer value, ensuring strong renewals and accelerating wallet and market‑share growth.
• Identify data inconsistencies and develop/implement processes to enforce data consistency across our sales tools.
• Find ways to improve data input quality and assist with the maintenance of data accuracy within Salesforce for our portfolio of accounts.
• Design and implement processes that provide clear visibility and meaningful insights into pipeline trends, resulting in workflow optimization.
• Identify expansion‑revenue streams and facilitate regional team plans to achieve expansion targets.
• Identify process automation and improvement opportunities across systems and tools, and work with cross‑functional teams to drive these initiatives.
• Promote customer‑success principles and best practices within DR support teams.
• Ensure business processes are well‑communicated, timely, compliant, and any gaps are identified.

Who You Are

• 3+ years of professional work experience in commercial or operations roles.
• Strong analytical, problem‑solving, planning, and project‑management skills.
• Strong organizational skills and timely delivery of assignments.
• Strong interpersonal, communication, negotiation, writing, speaking, listening, and storytelling skills.
• Proficient Microsoft Office Suite user, especially in Excel and PowerPoint.
• Familiarity with Power Query and SQL.
• Ability to work cross‑functionally and independently.
• Succeeds in a dynamic environment with rapidly changing priorities.

Preferred Qualifications

• Experience in customer success or other client‑facing role—a huge plus.
• Strong project‑management skills and ability to multitask and prioritize with clear deliverables across multiple customers in tight timelines.
• Experience analyzing data in CRM systems, preferably Salesforce.
• Ability to precisely describe business problems and process‑data gaps.
• Experience with visualization tools: PowerBI, Tableau, Salesforce Dashboards, or other.

Expected Hours Of Work

This is a full‑time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.

Location

London, ON, Canada; travel to NYC office and/or other locations for business meetings as requested.

About AutomotiveMastermind

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing‑automation solutions for the automotive industry. We believe that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through our proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

We thrive on high energy at high speed. We’re an organization in hyper‑growth mode and have a fast‑paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion continues to motivate and challenge our teams to be best‑in‑class. Our cultural values of “Drive” and “Help” are at the core of what we do.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Management

Industries

• Software Development

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

For eligible US candidates, the EEO poster can be found here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Pay Transparency Nondiscrimination Provision: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf.