Director, Customer Experience

GrandBridge Corporation is an investment holding company dedicated to driving growth and innovation through our fully owned subsidiaries, GrandBridge Energy Inc., and GrandBridge Group Inc.

GrandBridge Energy Inc. is a leading provider of innovative energy solutions, committed to delivering reliable and sustainable energy to our customers. GrandBridge Group Inc. offers a wide range of energy services through its divisions : Netoptiks, which provides cutting‑edge telecommunications solutions, and Enersure, which ensures our customers' homes are comfortable and energy‑efficient with home comfort rentals.

Our team of dedicated professionals are committed to helping our communities navigate the transition towards a dynamic and evolving energy landscape. The principles and beliefs that guide our operations are deeply rooted in our values. Join us in our mission to shape the future of energy.

What We Offer

• Employer Paid Benefits Package
• Training and Educational Reimbursement Programs
• Professional Development & Career Opportunities
• Wellness Resources & Healthy Lifestyle Incentives
• Employee and Family Assistance Program
• Opportunities for Community Involvement

About The Role :

GrandBridge Energy is seeking a Director of Customer Experience to lead strategic initiatives that align with our Ambition and Purpose, customer commitments, and ESG priorities. This senior leadership role oversees Customer Service, Credit & Collections, Customer Communications, Key Accounts, and Energy Efficiency programs (DSM / Save on Energy), ensuring these functions work together to deliver seamless, high‑quality service across the organization.

Reporting to the VP, Customer Experience & ITS, you’ll translate strategy into action by leveraging insights, operational expertise, and emerging trends to elevate service quality, strengthen customer trust, and advance GrandBridge Energy’s long‑term objectives.

What You Will Do :

What You Will Bring

Kindly note, we do not entertain unsolicited referrals or resumes from third‑party agencies or recruiters for our job postings.

We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.

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