Senior Claims Advocate

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. How you'll make an impact Working under moderate oversight, leads a branch in performance of all claim handling related functions. Leads adjuster recruiting and hiring efforts. Participates in training of various positions within the branch. Leads compliance and best practice reporting. Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties. Demonstrates a thorough understanding of corporate policies and procedures. Takes ownership to resolve such issues. Defines branch goals and communicate them throughout the branch. Directly and actively engages with clients, Account Management, sales and other parties to continually refine the branches understanding of client requirements. Motivates people to perform at the highest level. Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Works collaboratively all internal departments. About you Required : High school diploma and 15 years related claim experience required. At least 5 of supervisor experience required. Appropriately licensed and / or certified in all provinces in which claims are being handled. Knowledge of all team member related functions. Preferred : Bachelor's degree preferred. Behaviors : Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include : Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Paid Time Off to Volunteer Employee education recognition program Employee referral bonus program LifeWorks Employee Assistance Program Matching Gift Program