*Senior HR Systems Business Analyst (Workday / ServiceNow) WTL, ONRecrute Action • Waterloo, ON, ca

•Senior HR Systems Business Analyst (Workday / ServiceNow) WTL, ON

Recrute Action • Waterloo, ON, ca

2 days ago

Job type

Full-time

Job description

Senior HR Systems Business Analyst (Workday / ServiceNow)

Support a global insurance leader as a digital business analyst and test lead, working on innovative HR tech initiatives including AI enablement and digital transformation. Hybrid role based in Toronto or Waterloo. Key tools : Workday, ServiceNow HRSD. Strategic HR domain focus with strong UAT leadership and testing oversight.

What is in it for you :

Salaried : $50-55 per hour.
Incorporated Business Rate : $60-65 per hour.
18 months, with potential extension based on business needs and performance.
Full-time position : 37.50 hours per week.
Weekday schedule from 9 am to 5 pm; some meetings may begin as early as 8 : 00 am to accommodate global collaboration.
In-office presence required from Tuesday to Thursday.
Remote work available on Mondays and Fridays.
Occasional evening calls with colleagues in Asia as part of a global HR technology team.

Responsibilities :

Facilitate business and user requirements gathering with HR partners.

Document functional specifications, process flows, and acceptance criteria aligned with human-centered design.

Define and maintain test strategies for functional and non-functional requirements.

Oversee test planning, execution, traceability, and regression suite development.

Lead UAT preparation, execution, triage, and hypercare.

Manage test environments and ensure synthetic data is used to protect confidentiality.

Coordinate defect triage and publish metrics on coverage, pass rate, and defects.

Collaborate on accessibility, performance, and privacy compliance with cross-functional teams.

Contribute to continuous improvement through documentation and process enhancements.

Support change management and readiness activities tied to vendor releases.

What you will need to succeed :

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.

CHRP / CHRL, PMP certification, or human-centered design knowledge is preferred.

3+ years of experience as a Business Systems Analyst or HR Systems Analyst in enterprise HR technology.

Hands-on experience with Workday and / or ServiceNow HRSD, including modules such as Core HCM, Recruiting, Onboarding, and Time & Absence.

Proven leadership in test strategy, planning, execution oversight, and defect management.

Strong understanding of SDLC methodologies (agile or waterfall) and functional / non-functional testing.

Proficiency in test and defect management tools such as Test Plans / Xray and JIRA.

Experience documenting business requirements and leading workshops or UAT sessions.

Familiarity with accessibility and performance testing and HR data privacy standards.

Experience in global organizations or working with vendors in HR tech ecosystems.

Technical aptitude or configuration experience is an asset.

Strong critical thinking, communication, and stakeholder engagement skills.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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System Analyst • Waterloo, ON, ca

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