Job Title : Shipping Coordinator
ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, and 1,300 dedicated employees, we serve more than 60,000 customers, including some of the world's most renowned brands.
About the Role
We are seeking a reliable, detail‑oriented, and enthusiastic Shipping Coordinator to join our team in Burnaby, BC. This entry‑level position is ideal for someone who is computer‑savvy, organized, and able to handle a mix of administrative tasks and light‑moderate physical work. You will primarily focus on scheduling local courier deliveries and providing hands‑on assistance to the main dispatcher, while also helping prepare (kit) print materials for shipment. This role offers great learning opportunities in logistics and supply chain coordination in a fast‑paced environment.
Key Responsibilities
Courier Scheduling & Coordination
- Schedule and assign local delivery couriers based on daily orders, routes, priorities, and time‑sensitive requirements
- Communicate with couriers via phone, email, or dispatch software to confirm pickups, provide instructions, and resolve any immediate issues
- Monitor delivery progress, track statuses in real‑time, and update internal systems or customers as needed
Support / Backup to Main Dispatcher
Assist the primary dispatcher with day‑to‑day tasks, including data entry, updating logs, handling overflow communications, and troubleshooting delivery‑related inquiriesHelp prioritize and organize incoming requests to ensure smooth workflow and on‑time performancePerform any additional support duties as required by the dispatcher or logistics teamKitting & Preparation of Print Materials
Assist in kitting print materials : assemble, package, label, and organize orders to ensure they are ready for delivery (e.g., collating documents, binding, inserting into envelopes / boxes)Verify order accuracy against pick lists or client specifications before final packingMaintain a clean and organized kitting / prep areaGeneral Duties
Use computer systems and software for order tracking, scheduling, reporting, and communication (e.g., Microsoft Office, Google Workspace, or logistics / dispatch tools)Maintain accurate records of schedules, deliveries, and kitted ordersContribute to team efforts in meeting daily targets and improving processesRequired Qualifications & Skills
High school diploma or equivalent (post‑secondary education in logistics, supply chain, business, or a related field is an asset but not required)Strong computer skills – proficient with Microsoft Office (especially Excel and Outlook), email, and basic data entry; quick learner for new software / toolsExcellent organizational and time‑management abilities with strong attention to detailGood communication skills (verbal and written) for coordinating with couriers, team members, and occasionally clientsAbility to work in a fast‑paced environment and handle multiple tasks simultaneouslyPhysically capable of occasional lifting up to 60 lbs. and standing / moving for parts of the shiftReliable, punctual, and team‑oriented attitudeValid driver’s license is an asset (though not required for this role)Previous experience in logistics, warehousing, customer service, dispatch, or print / production is a plus, but we welcome motivated beginners with the right mindsetWhat We Offer
Hands‑on trainingOpportunities for growth and training within the logistics departmentExtended Group Health Benefits after 3 monthsFree on‑site parking / Public Transit accessibleIf you are proactive, dependable, and excited to start your career in logistics, while contributing to both coordination and hands‑on preparation tasks, we encourage you to apply.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line.
To all recruitment agencies :
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.
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